Troubleshooting - US Robotics USR5420 User Manual

Contents:
About the 802.11g
Wireless USB Adapter
Network Configuration
and Planning
Adapter Installation and
Configuration for
Windows
98SE/2000/Me/XP
Navigating the Wireless
Configuration Utility

Troubleshooting

Glossary
Product Specifications
for 802.11g Wireless
USB Adapter
U.S. Robotics
Corporation Limited
Warranty
Regulatory Information
802.11g Wireless USB Adapter User Guide
Troubleshooting
Windows could not locate the drivers for the 802.11g Wireless USB Adapter.
Possible Solution:
The software must be installed before the 802.11g Wireless USB Adapter is
connected to your computer. Click Cancel on the Windows driver screen, unplug the
802.11g Wireless USB Adapter from your computer, and perform the Installation
Procedure again, making sure to install the software and drivers first.
I cannot connect to the Internet.
Possible Solution:
Check the Configuration Utility icon in the system tray to confirm the connection
status. If you are connected to your Access Point or Wireless Router, the icon will be
green. If the icon is red, open the Configuration Utility and scan the area so that you
can connect to the correct wireless network.
Security is enabled on my wireless network and my 802.11g Wireless USB
Adapter cannot connect.
Possible Solution:
The 802.11g Wireless USB Adapter supports 64 and 128 bit encryption. Make sure
your wireless network is not using a higher encryption rate, such as 256 bit. Verify
that all of the security features you have entered for the profile of your 802.11g
Wireless USB Adapter match the settings for your wireless network. For more
information about setting up connection profiles and security features, refer to the
User Guide on the U.S. Robotics Installation CD-ROM.
The 802.11g Wireless USB Adapter cannot communicate with other computers
linked via Ethernet in the Infrastructure configuration.
Possible Solution:
Ensure that each computer in the wireless network is powered on.
Possible Solution:
Ensure that each 802.11g Wireless USB Adapter is configured with the same
settings.
Possible Solution:
Ensure that each 802.11g Wireless USB Adapter is configured with the same
security options.
Possible Solution:
Ensure that the SSID is the same on each station with an 802.11g Wireless USB
Adapter installed.
Possible Solution:
Ensure TCP/IP is installed. Ensure you are a part of the same domain or workgroup
as the 802.11g Wireless USB Adapter. Ensure that you are automatically obtaining
an IP address or that you have a correct IP address and subnet mask for the
wireless network. Restart the computer that has a connectivity issue. Ensure that you
have some files available to be shared.
The U.S. Robotics Installation CD-ROM did not automatically launch when I
inserted the Installation CD-ROM.
Possible Solution:
Some programs may keep the autolaunch feature of the Installation CD-ROM from
beginning. Close any open applications and reinsert the Installation CD-ROM. If your
CD-ROM still does not automatically launch, click Windows Start, Run, and type