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US Robotics USR5420 Troubleshooting Manual

802.11g wireless usb adapter
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Download this manual See also: User Manual, Installation Manual
802.11g Wireless USB Adapter

Troubleshooting Guide

Note: Your product number is USR5420. It is very important that you have your serial number
written down before you install the 802.11g Wireless USB Adapter. You can find your serial
number on the bottom label of the 802.11g Wireless USB Adapter and on the side of the package.
If you ever need to call our Technical Support department, you will need this number to receive
assistance.
Product Number
Ad hoc mode is used for peer-to-peer network configurations. Infrastructure mode is used to
connect to a wireless access point or wireless router. Each 802.11g Wireless USB Adapter in
the wireless network must have the correct mode selected within the Configuration Utility.

Troubleshooting

Windows could not locate the drivers for the 802.11g Wireless USB Adapter.
Possible Solution:
The software must be installed before the 802.11g Wireless USB Adapter is connected to your
computer. Click Cancel on the Found New Hardware Wizard screen, unplug the 802.11g
Wireless USB Adapter from your computer, and perform the Installation Procedure again,
making sure to install the software and drivers first.
I cannot connect to the Internet.
Possible Solution:
Check the Configuration Utility icon in the system tray to confirm the connection status. If you
are connected to your Access Point or Wireless Router, the icon will be green. If the icon is red,
open the Configuration Utility and scan the area so that you can connect to the correct
wireless network.
Possible Solution:
Make sure that your computer is using an IP address that is within the default range of your
access point or wireless router. For example, if the Default Gateway of your access point is
192.168.123.254, your IP address should be in the range of 192.168.123.xxx. To verify all of
these settings, perform the following steps:
Windows 98 or Me Users: Click Windows Start and then Run. Type winipcfg and click
OK. Select your 802.11g Wireless USB Adapter and check the IP Address, Subnet
Mask, Default Gateway, and DNS server data to make sure they are correct. If the
information is not correct, click Release All and then click Renew All.
Windows 2000, or XP Users: Click Windows Start and then Run. Type cmd and click
OK. At the DOS prompt, type ipconfig /all Check the IP Address, Subnet Mask,
Default Gateway, and DNS server data to make sure they are correct. If the informa-
tion is not correct, type ipconfig /release and press ENTER. Then, type
ipconfig /renew and press ENTER.
USR5420
Serial Number
part number R24.0461.00
Printed in Taiwan

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Summary of Contents for US Robotics USR5420

  • Page 1: Troubleshooting Guide

    802.11g Wireless USB Adapter Troubleshooting Guide Note: Your product number is USR5420. It is very important that you have your serial number written down before you install the 802.11g Wireless USB Adapter. You can find your serial number on the bottom label of the 802.11g Wireless USB Adapter and on the side of the package.
  • Page 2 Possible Solution: Try performing the ping procedure to make sure you can connect with different areas of the wireless network and the Internet. If at any time during the ping procedure you do not receive a return message for a successful ping, this means that you cannot connect to that IP address. After you have made the corrections, continue with the ping procedure.
  • Page 3 click Connect. If you do not see the correct network name, click Refresh to scan for the Ad Hoc network connection. The 802.11g Wireless USB Adapter cannot communicate with other computers in the wireless network. Possible Solution: Ensure that each computer in the wireless network is powered on. Possible Solution: Ensure that each 802.11g Wireless USB Adapter is configured with the same settings.

  • Page 4: Additional Support Information

    Many of the most common difficulties users experience have been addressed in the FAQ and Troubleshooting Web pages for your specific product. Your product number is USR5420. You may need to know this to obtain information on the U.S. Robotics Web site.
  • Page 5 product will be uninterrupted or error free, or that all defects in software products will be corrected. 1.10 U.S. ROBOTICS shall not be responsible for any software or other CUSTOMER data or information contained in or stored on this product. CUS S S S S T T T T T O O O O O M M M M M E E E E E R OB R OB R OB...
  • Page 6 INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. U.S. ROBOTICS NEITHER ASSUMES NOR AUTHORISES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, WARRANTY, OR USE OF ITS PRODUCTS. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, U.S. ROBOTICS ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN...

  • Page 7: Dépannage

    802.11g Wireless USB Adapter Troubleshooting Guide Dépannage Mon ordinateur ne reconnaît pas l'adaptateur 802.11g Wireless USB Adapter. Solution possible : L'adaptateur 802.11g Wireless USB Adapter n'est peut-être pas correctement connecté. Vérifiez que le câble USB est bien raccordé à l'adaptateur 802.11g Wireless USB Adapter et au port USB de votre ordinateur.
  • Page 8 Solution possible : Assurez-vous que la configuration du canal radio utilisé est la même pour les stations et l'adaptateur 802.11g Wireless USB Adapter. Si les identifiants sont différents, changez le canal radio de l'adaptateur 802.11g Wireless USB Adapter et de toutes les stations du réseau. Solution possible : Assurez-vous que tous les adaptateurs 802.11g Wireless USB Adapter disposent des mêmes options de sécurité.
  • Page 9 Garantie limitée de deux (2) ans de U.S. Robotics Corporation CONDITIONS GENERALES : Cette garantie limitée ne s'applique qu'à l'acheteur d'origine (le CLIENT) et n'est pas transférable. Aucun agent, revendeur ou partenaire commercial de U.S. Robotics Corporation (U.S. ROBOTICS) n'est autorisé à modifier les conditions de cette garantie limitée au nom de U.S.
  • Page 10 U.S. ROBOTICS, dans les VINGT-ET-UN (21) JOURS suivant la réception par U.S. ROBOTICS du retour CLIENT autorisé à un centre de retour agréé U.S. ROBOTICS. U.S. ROBOTICS ne sera en aucun cas responsable des dommages provoqués par un retard de livraison des pièces ou des produits réparés ou remplacés.