Troubleshooting By Symptom - Canon iX6500 Series Service Manual

iX6500 series
1. TROUBLESHOOTING

1-1. Troubleshooting by Symptom

Faulty The power does not turn on.
operation The power turns off
immediately after power-on.
A strange noise occurs.
Paper feed problems (multi-
feeding, skewed feeding, no
feeding).
Printer not recognized by a
USB-connected computer.
Unsatisfactory No printing, or no color
print quality ejected.
Faint printing, or white lines on
Symptom
(1) Confirm cable connection:
(2) Replace the following item(s):
(1) Examine and remove any foreign material from the drive
(2) Replace the following item(s):
(1) Examine and remove any foreign material from the
(2) Confirm that the paper guides are set properly.
(3) Confirm cable connection:
(4) Replace the following item(s):
(1) Confirm the USB cable connection.
(2) Connect the printer to another computer via the USB
(3) Replace the following item(s):
See
printing, uneven printing, or non-ejection of
(1) Confirm the ink tank conditions:
- DC harness ass'y
=> No incomplete connection, cable breakage, or cable
caught in units
- Logic board ass'y
- AC adapter
- DC harness ass'y
- Panel cable
portions.
- The part generating the strange noise
- Purge drive system unit
following parts:
- ASF unit
- PE sensor
- Paper guide unit
- Pressure roller unit
- Spur unit
- PE sensor cable
- Paper feed relay harness ass'y
=> No incomplete connection, cable breakage, or cable
caught in units
- ASF unit
- PE sensor board ass'y
- Pressure roller unit
cable, and check if the printer is recognized.
- USB cable
- Logic board ass'y
3-5. Special Notes on Servicing, (1) For smeared
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Solution
ink, for details.