Improving Wireless Signal Strength; Walking The Customer Through New User Setup On The Web - DSC PowerSeries Neo Installation Manual

Mode
Idle AC power is okay and the module is not currently talking to Alarm.com
L1 - Flashes error, if any
L2 - Communication with panel
L3 - Communication with radio unit
L4 - Signal level (0 to 5 bars)
L5 - Flashes errors, if any
The module just powered up, AC power is down, or AC power was recently restored and the battery is
recharging. The module is fully functional and will go into Connected mode as soon as a signal needs to
PowerSave be sent. Press and hold the 5 Key for 2 seconds to switch the module into Idle mode and update the
signal level reading. The system will go into Idle mode every 2 hours to check for any incoming
messages
L1 - Inactive
L2 - Communication with panel
L3 - Same flashing pattern as L2
L4 - Inactive
L5 - Inactive
The module is currently talking to Alarm.com. The module stays in Connected mode for at least four
Connected minutes after reporting an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds,
which will cause the module to go back to Idle mode
L1 - Flashes errors, if any
L2 - Communication with panel
L3 - Communication with Alarm.com
L4 - Alternates two seconds on, then two seconds off
L5 - Inactive
The panel is not connected to AC power, or there is an AC power failure, and the battery level is low. The
Sleep
module will connect to Alarm.com to send a signal, but will otherwise draw almost no power.
Note: If the HSPA module is powered down for a short period of time, buffered messages from Alarm.com
may be received when module power is restored.

Improving Wireless Signal Strength

As you make changes to the module location to improve signal strength, request updated signal readings to
verify changes. To request an updated reading, press and hold the "5" key for 2 seconds. In the image below,
the radio has 3 out of 5 bars or 13/31 and is connected to the network.
Radio: 123__ 13
Connected
Guidelines for optimal wireless signal strength:
Install the module above ground level, as high up as possible within the structure.
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Install the module near or adjacent to an exterior-facing wall of the structure.
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Do not install the module inside a metal structure or close to large metal objects or ducts.
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Upgrade the antenna. Contact DSC technical support for antenna options.
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Walking the Customer through New User Setup on the Web

This section describes how to help your customer set up their website account, and only applies to customers on
an interactive service plan with an online account. (Skip this step for customers using the module for wireless
signaling only).
Description
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