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Siemens SpeedStream 6500 Series User Manual

Residential gateway
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SpeedStream
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6500 Series
Residential Gateway
User's Guide
Part No. 007-6770-001

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  • Page 1 SpeedStream ® 6500 Series Residential Gateway User’s Guide Part No. 007-6770-001...
  • Page 2 4. Warranty Procedures. If a problem develops during the limited warranty period, the end user shall follow the procedure outlined below: A. Prior to returning a product under this warranty, the end user must first call SIEMENS at (888) 286-9375, or send an email to SIEMENS at support@efficient.com to obtain a return materials authorization (RMA) number.
  • Page 3 SIEMENS. Expedited service is available at additional cost to the end user. E. Upon request from SIEMENS, the end user must prove the date of the original purchase of the product by a dated bill of sale or dated itemized receipt.

  • Page 4: Table Of Contents

    CHAPTER 1 INTRODUCTION ... 1 Features of the Residential Gateway Family ... 1 Network (LAN) Features ... 1 Security Features... 1 Configuration & Management... 2 Advanced Gateway Functions... 2 Minimum System Requirements ... 3 USB Driver-Related Requirements... 3 Package Contents... 3 Physical Details...
  • Page 5 6500 Series Residential Gateway User’s Guide CHAPTER 6 CONFIGURING ADVANCED FEATURES... 37 ISP Connection ... 38 Advanced ISP Settings ... 39 ATM Virtual Circuits ... 40 Static Routes ... 41 Dynamic DNS ... 42 RIP (Routing Information Protocol)... 43 Home Network... 44 IP Network ...

  • Page 6: Chapter 1 Introduction

    Chapter 1 Introduction This chapter provides an overview of the Gateway's features and capabilities. Congratulations on the purchase of your new SpeedStream SS6500 Series Residential Gateway (Gateway). The Gateway is a multi-function device providing the following services: • Built-in DSL Modem that provides shared Internet access for multiple users. •...

  • Page 7: Configuration & Management

    6500 Series Residential Gateway User’s Guide • Stateful Inspection Firewall All incoming data packets are monitored and all incoming server requests are filtered, thus protecting your network from malicious attacks from external sources. • Attack Protection System Attacks can flood your Internet connection with invalid data packets and connection requests, using so much bandwidth and so many resources that Internet access becomes unavailable.

  • Page 8: Minimum System Requirements

    6500 Series Residential Gateway User’s Guide Minimum System Requirements At a minimum, your computer must be equipped with the following to successfully install the Gateway. Your Internet Service Provider may have additional requirements for use of their service. • Ethernet connection method −...

  • Page 9: Physical Details

    6500 Series Residential Gateway User’s Guide Physical Details Familiarize yourself with the Gateway before installing. Front Panel LEDs The front panel contains the following LEDs: Power is on. Power Green Power is off. The Power LED briefly shows red during power-up. This indicates that the SpeedStream is conducting the POST (Power-On Self Test) that is run each time the SpeedStream is powered on.

  • Page 10: Rear Panel

    6500 Series Residential Gateway User’s Guide Rear Panel DSL Port Connect the RJ11 DSL cable (looks like a telephone cord) here to use your DSL connection through an (RJ11) existing phone line. USB Port If your Gateway has a USB port, connect the USB cable here.

  • Page 11: Chapter 2 Installation

    Chapter 2 Installation This chapter covers the physical installation of the SpeedStream Gateway. Minimum System Requirements • DSL service and an Internet access account from an Internet Service Provider (ISP). • Network cables for each device you intend to connect to the Gateway. •...

  • Page 12: Installing Line Filters

    6500 Series Residential Gateway User’s Guide Installing Line Filters Because DSL shares your telephone line, you may need to separate the two signals so they do not interfere with each other. A line filter (may be included with some models) prevents DSL traffic from disrupting the voice signal on the telephone line, and vice versa.

  • Page 13: Connecting Cables

    6500 Series Residential Gateway User’s Guide Connecting Cables The SpeedStream Gateway provides ports for either a USB or an Ethernet connection to your primary computer. Select the interface you will use to connect the Gateway, and follow the step-by-step instructions below for your chosen installation method. Ethernet Installation Method To connect the SpeedStream Gateway via the Ethernet interface, your computer must have an Ethernet adapter (also called a network interface...
  • Page 14 6500 Series Residential Gateway User’s Guide USB Installation Method (Microsoft Windows) 2. Connect the DSL Cable 1) Connect the DSL cable (resembles a telephone cord) to the DSL port on the Gateway. 2) Plug the other end of the DSL cable into the phone jack. 3.

  • Page 15: Chapter 3

    Chapter 3 Operating System Configuration This chapter explains how to configure each computer on your network to work with the Gateway. To access the Internet through the SpeedStream Gateway, the TCP/IP protocol must be installed on your computer. If TCP/IP is not already installed on your computer, install it. Refer to your system documentation or online help for instructions.

  • Page 16: Checking Tcp/Ip Settings (Windows 9X/Me)

    6500 Series Residential Gateway User’s Guide Checking TCP/IP Settings (Windows 9x/ME) Select Start>Control Panel >Network. This displays the Configuration tab on the “Network” window. Select the TCP/IP protocol for your network card. Click Properties. This displays the “TCP/IP Properties” window. Click the IP Address tab.

  • Page 17: Checking Tcp/Ip Settings (Windows 2000)

    6500 Series Residential Gateway User’s Guide Checking TCP/IP Settings (Windows 2000) On the Windows taskbar click Start>Settings>Control Panel. This displays the “Control Panel” window. Double-click Network and Dial-up Connections. This displays the “Network and Dial-up Connections” window. Right-click Local Area Connection and select Properties. This displays the “Local Area Connections Properties”...

  • Page 18: Checking Tcp/Ip Settings (Windows Xp)

    6500 Series Residential Gateway User’s Guide Checking TCP/IP Settings (Windows XP) On the Windows taskbar click Start>Control Panel. This displays the “Control Panel” window. Double-click the Network Connection icon. This displays the “Network Connections” window. Right-click Local Area Connection, then click Properties. This displays the “Local Area Connection Properties”...

  • Page 19: Checking Tcp/Ip Settings (Mac Os 8.6 Through 9.X)

    6500 Series Residential Gateway User’s Guide Checking TCP/IP Settings (MAC OS 8.6 through 9.x) Select Apple >Control Panel >TCP/IP. This displays the “TCP/IP” window. Select one of the following from the Connect via drop-down menu. • Ethernet or Ethernet built-in if connecting via Ethernet. •...

  • Page 20: Checking Tcp/Ip Settings (Mac Osx)

    6500 Series Residential Gateway User’s Guide Checking TCP/IP Settings (MAC OSX) Click Apple -> System Preferences. This displays the “System Preferences” window. Double-click the Network icon under the Internet & Network section. This displays the “Network” window. Select one of the following from the Show drop-down menu: •...

  • Page 21: Internet Access Configuration

    6500 Series Residential Gateway User’s Guide Internet Access Configuration Windows users must configure their computers to use the Gateway for Internet access. Ensure that the Gateway is installed correctly and the DSL line is functional. Then follow the appropriate procedure below to configure your Web browser to access the Internet via the LAN, rather than by a dial-up connection.

  • Page 22: Chapter 4 Speedstream Gateway Setup

    Chapter 4 SpeedStream Gateway Setup This chapter describes how to connect to and setup your Gateway configuration. This chapter describes the steps to set up the SpeedStream Gateway configuration using the Gateway Setup Wizard. Other configuration may also be required on the Gateway, depending on which features and functions of the Gateway you wish to use.

  • Page 23: Connecting To The Gateway

    6500 Series Residential Gateway User’s Guide Connecting to the Gateway You can connect to the Gateway using browser. (Windows XP and Me) Using UPnP If your Windows operating system supports UPnP (Universal Plug and Play) and UPnP is enabled, an icon for the Gateway appears in the system tray near the time display, notifying you that a new network device has been found and offering to create a new desktop shortcut to the newly discovered device.

  • Page 24: Gateway Setup Wizard

    6500 Series Residential Gateway User’s Guide Gateway Setup Wizard The first time you connect to the Gateway, the Setup Wizard runs automatically. (The Setup Wizard also runs if the Gateway's default settings are restored.) Proceed through the entire Setup Wizard to ensure accuracy of the installation.
  • Page 25 6500 Series Residential Gateway User’s Guide Click Next. This displays the “Configure Time Zone” window. Optionally set the time zone of the area of the world in which you live on the “Configure Time Zone” window. This option must be enabled to define time of day restrictions for users. To set the time zone, select the Yes option for Enable Time Client.
  • Page 26 6500 Series Residential Gateway User’s Guide Set the wireless security level from the “Wireless Security Configuration” window. ALL wireless devices attached to the Gateway MUST have the same wireless security settings for your network to have proper communications and security. 13.
  • Page 27 6500 Series Residential Gateway User’s Guide 15. If the Powerline window appears, select one of the following Powerline Interface options: • Disable Powerline connection is disabled. Click Next. This displays the “Finish” window. • Enable Powerline connection is enabled. 16. If you selected Enable, enter a password to secure your powerline connection. This password must be identical on all powerline client devices.
  • Page 28 6500 Series Residential Gateway User’s Guide Wireless Setup WEP 64-Bit Option WEP security offers the same security offered by a wired LAN with encrypted packets. This option offers 64-bit encryption, which is the least secure WEP option. This section assumes you currently have the “Wireless Security Configuration”...
  • Page 29 6500 Series Residential Gateway User’s Guide Wireless Setup WEP 128-Bit Option WEP security offers the same security offered by a wired LAN with encrypted packets. This option offers 128-bit encryption, which is the most secure WEP option. This section assumes you currently have the “Wireless Security Configuration”...
  • Page 30 6500 Series Residential Gateway User’s Guide Wireless Setup WPA PSK Option WPA security changes encryption keys after a specified amount of time. This is the most secure option for wireless networks. This section assumes you currently have the “Wireless Security Configuration” window displayed on your computer.

  • Page 31: Home Window

    6500 Series Residential Gateway User’s Guide SpeedStream Gateway Setup Home Window After finishing the Setup Wizard and clicking Configure, the Home window appears. This window also appears from now on when connecting to the Gateway. After finishing the Setup Wizard and clicking Configure, the “Home” window is displayed. This window is also displayed from now on when connecting to the Gateway.

  • Page 32: Toolbar

    6500 Series Residential Gateway User’s Guide Toolbar The Gateway has three primary toolbar buttons: Users, Devices, and Gateway. The options for all the toolbar buttons differ depending on the user login. The administrator has the most authority with all options enabled, while the user has limited options based on the user profile for the login. Please see the table below for more information.

  • Page 33: Chapter 5 Configuring Users And Devices

    Chapter 5 Configuring Users and Devices This chapter explains how to configure users and devices on the Gateway. This chapter contains details for configuring users and devices on the Gateway. This chapter is organized into two parts corresponding to the buttons in the toolbar: Configuring Gateway Options for details on configuring the features on the Gateway.
  • Page 34 6500 Series Residential Gateway User’s Guide Type a user name in Username. Type a password in Password. Re-type the password in Confirm. Click Next. This displays the “Profile Content Filtering” window. (At any time during user configuration, you can click Finish to complete the user profile and accept the defaults for this user.) Content filtering restricts access to undesirable Web sites and Web content.
  • Page 35 6500 Series Residential Gateway User’s Guide Profile configuration access defines the access permission for a user controlling what functions and features are available to that user. Select one of the following profiles and click. • Administrator User has access to the Internet and all of the configuration tools on the Gateway. •...
  • Page 36 6500 Series Residential Gateway User’s Guide • Only allowed from The user can only access the Internet at the time range set in the time drop-down menus. Be sure to specify the from and until times the user can access the Internet. 12.
  • Page 37 6500 Series Residential Gateway User’s Guide • Select a color from the drop-down menu. • Type a numeric color value in the box next to the color drop-down menu. The number is based on RGB (Red Green Blue) values. For example, the color red is represented by a value of ff0000, green is represented by a value of 00ff00, and blue is represented by a value of 0000ff.

  • Page 38: Editing A User Profile

    6500 Series Residential Gateway User’s Guide Editing A User Profile This section describes how to edit a user profile. You must be logged in as the administrator to edit a user profile. To edit a user profile: From the “Users Profile”...

  • Page 39: Deleting A User

    6500 Series Residential Gateway User’s Guide Deleting a User This section describes how to delete a user. You must be logged in as the administrator to delete a user. To delete a user: From the “Users Profile” window, click the button in the left navigation pane corresponding to the user you want to delete.

  • Page 40: Viewing User Logs

    6500 Series Residential Gateway User’s Guide Viewing User Logs User logs provide time stamped information about the activity of the user over the network. To view user logs: From the “Users Profile” window, click the button in the left navigation pane corresponding to the user you want to delete.

  • Page 41: Configuring Devices

    6500 Series Residential Gateway User’s Guide Configuring Devices The Devices option allows you to view devices connected to your Gateway. If you are logged in as the administrator, you can view all the connected devices to the Gateway. If you are logged in as a specific user, you can only view devices associated with that user logon.

  • Page 42: Chapter 6 Configuring Advanced Features

    Chapter 6 Configuring Advanced Features This chapter explains how to configure advanced features on the Gateway. This chapter contains details for configuring the many advanced features available with your Gateway. Some of the features described below require at least a mid-level understanding of networking principles. These features are provided to allow configuration flexibility for advanced users.

  • Page 43: Isp Connection

    6500 Series Residential Gateway User’s Guide ISP Connection The ISP Connection option displays all active and available Internet connections. Many of the settings for this option are intended for use only by advanced users. This option may not be available depending on your ISP.

  • Page 44: Advanced Isp Settings

    6500 Series Residential Gateway User’s Guide Advanced ISP Settings The Gateway provides access to additional, advanced ISP configuration settings. All the options in this section should only be configured with the help and guidance of your ISP. Incorrect changes to any of these options could result in the failure of your Internet connection.

  • Page 45: Atm Virtual Circuits

    6500 Series Residential Gateway User’s Guide Configuring Advanced Features ATM Virtual Circuits Use the ATM virtual circuit advanced option to create and configure a Permanent Virtual Circuit (PVC). A PVC is used to maintain a permanent connection between two points on a network. Changes to ATM settings should not be made unless you are advised to do so by your Internet Service Provider.

  • Page 46: Static Routes

    6500 Series Residential Gateway User’s Guide Static Routes Use the static routes advanced option to configure static routes to remote equipment. Static routing allows a pre-defined route to be set for the transmission of data. Static routes take precedence over all dynamic routing options and also provide enhanced security over dynamic routing.

  • Page 47: Dynamic Dns

    Use the dynamic DNS advanced option to set up dynamic DNS. Dynamic DNS translates IP addresses into alphanumeric names. For example, an IP address of 333.136.249.80 could be translated into siemens.com. To use the DDNS service, you must register for the service. You can register from the following web page: www.dydns.org/services/dydns.

  • Page 48: Rip (Routing Information Protocol)

    6500 Series Residential Gateway User’s Guide RIP (Routing Information Protocol) Using RIP, the Gateway is able to determine the shortest distance between two points on the network based on the addresses of the originating devices. RIP (Routing Information Protocol) is based on distance algorithms to calculate the shortest path.

  • Page 49: Home Network

    6500 Series Residential Gateway User’s Guide Home Network The Home Network option displays all network-related information. You must be logged in as the administrator to access this option. To use the Home Network option: Click the Home Network button on the Gateway Options pane. This displays the “Home Network” window containing information about the home network.

  • Page 50: Ip Network

    6500 Series Residential Gateway User’s Guide IP Network The Gateway provides the flexibility to use different ranges of IP addresses to be assigned by the DHCP Server housed in the Gateway. DHCP (Dynamic Host Configuration Protocol) allows computers to obtain either permanent or temporary IP addresses from a central server.

  • Page 51: Server Ports

    6500 Series Residential Gateway User’s Guide Server Ports Common applications such as HTTP (Web site traffic), FTP, and Telnet use pre-defined incoming port numbers for compatibility with other services. If you wish to change the ports used by these applications you may do so using this option.

  • Page 52: Lan/Wan Port

    6500 Series Residential Gateway User’s Guide LAN/WAN Port If your Gateway contains four Ethernet ports, Ethernet port #4 can be used as either a LAN (network) port or as a WAN (Internet connection) port. Select the appropriate option to define whether the port is used as a fourth local network port or as a connection for another broadband device.

  • Page 53: Wireless Network

    6500 Series Residential Gateway User’s Guide Wireless Network Configure the wireless network using this option. The wireless settings on the Gateway must match those of any wireless clients on your network. To configure the wireless network: Click the Configure the Local SpeedStream Gateway Wireless Network hyperlink. This displays the “Wireless Summary”...
  • Page 54 6500 Series Residential Gateway User’s Guide Set the wireless security level from the “Wireless Security Configuration” window. All wireless devices attached to the Gateway MUST have the same wireless security settings for your network to have proper communications and security. From the Security Mode drop-down menu, select one of the following options: •...
  • Page 55 6500 Series Residential Gateway User’s Guide Wireless Setup WEP 64-Bit Option (Advanced Home Network) WEP security offers the same security offered by a wired LAN with encrypted packets. This section assumes you currently have the “Wireless Security Configuration” window displayed on your computer. To use the WEP 64-bit option: From the “Wireless Security...
  • Page 56 6500 Series Residential Gateway User’s Guide Wireless Setup WEP 128-Bit Option (Advanced Home Network) WEP security offers the same security offered by a wired LAN with encrypted packets. This option offers 128-bit encryption, which is the most secure WEP option. This section assumes you currently have the “Wireless Security Configuration”...
  • Page 57 6500 Series Residential Gateway User’s Guide Wireless Setup WPA PSK Option (Advanced Home Network) WPA security changes encryption keys after a specified amount of time. This is the most secure option for wireless networks. This section assumes you currently have the “Wireless Security Configuration” window displayed on your computer.
  • Page 58 6500 Series Residential Gateway User’s Guide Wireless Filter and Options Configuration Control access to the Gateway of wireless devices based on the MAC address of the device using the “Wireless Filter Configuration” window. A MAC (Media Access Control) address refers to a hardware address that uniquely identifies each device of a network.
  • Page 59 6500 Series Residential Gateway User’s Guide Optionally, configure the following items: • Data Transfer Rate If a particular wireless client is unable to auto-negotiate a connection to the Gateway, the data transfer rate may be set to a specific data rate such as 11 Mbps for 802.11b wireless clients. •...

  • Page 60: Powerline Security Configuration

    6500 Series Residential Gateway User’s Guide Powerline Security Configuration If you have a Powerline enabled Gateway, you have the option of configuring security for the Powerline connection. To configure powerline security: Select one of the following Powerline Interface options: • Enable Enables a powerline connection.
  • Page 61 6500 Series Residential Gateway User’s Guide Select one of the following Powerline Filter options: • Enable Enables powerline filtering. • Disable Disables powerline filtering. If powerline filtering is disabled, all devices have access to the Gateway. If powerline filtering is enabled, select one of the following Filter Mode options: •...

  • Page 62: Upnp (Universal Plug And Play)

    6500 Series Residential Gateway User’s Guide UPnP (Universal Plug and Play) Microsoft UPnP allows the Gateway to communicate directly with certain Windows operating systems to trade information about the special needs of certain applications (such as messaging programs and interactive games) as well as provide information about other devices on the network. This communication between the operating system and Gateway greatly reduces the amount of manual configuration required to use new applications and devices.
  • Page 63 6500 Series Residential Gateway User’s Guide Double-click the icon. The Gateway will open another Web page for UPnP functions. Now, NAT functionality is available. The Gateway will create virtual servers automatically when it detects the computer running Internet applications that require this configuration. Now you can configure the Gateway for UPnP.

  • Page 64: Security

    6500 Series Residential Gateway User’s Guide Security Your Gateway provides broad security measures against unwanted users. Security also allows for the configuration of the Gateway firewall, administrator password, (NAT) Network Address Translation, and DMZ (Demilitarized Zone) configuration. To use the security option, click the Security button on the Gateway Options pane. This displays the “Security Options”...

  • Page 65: Firewall Settings

    6500 Series Residential Gateway User’s Guide Firewall Settings A firewall is a system designed to prevent unauthorized access to or from a private network. The firewall window provides a listing of options to be enabled or disabled as well as links to configure the more complex details of each feature.
  • Page 66 6500 Series Residential Gateway User’s Guide Security Level Security level refers to how much access is permitted from your Gateway to the Internet or other networks. To enable and configure the security level feature: Select Level from the “Firewall Click the Configure hyperlink next to Level. This displays the “Firewall Level Configuration” window. Select the firewall security level from the Select Firewall Level drop-down menu.
  • Page 67 6500 Series Residential Gateway User’s Guide Attack Detection If the Attack Detection System is enabled, the Gateway provides protection against the most common hacker attacks that attempt to access your computer/network from the Internet. Intrusion attempts can also be logged to provide a record of attempts and their source (when available). To enable and configure the attack detection feature: Select Attack Detection from the Click the Configure hyperlink next to Attack Detection option.
  • Page 68 6500 Series Residential Gateway User’s Guide • TCP FIN An outside device can send an attack using TCP FIN. This attack never allows a data packet to finish transmitting and brings down your system. • TCP XMAS An outside device can send an attack using TCP packets with all the flags set. This causes your system to slow to a halt.
  • Page 69 6500 Series Residential Gateway User’s Guide IP Filtering Define inbound and outbound IP filter rules using this procedure. IP filtering rules can only be defined if the Firewall Level setting is Custom. This method of firewall protection is recommended for advanced users only.
  • Page 70 6500 Series Residential Gateway User’s Guide Add New IP Filter Rules The “Basic Rule Definition” window is displayed when you select Add New IP Filter Rule from the “Firewall IP Configuration Wizard” window. Using this option, you can define both inbound and outbound rules.
  • Page 71 6500 Series Residential Gateway User’s Guide If you selected This IP Address, enter an IP address in the IP Address field and do one of the following: • Enter a netmask in the Netmask field. • Select or Host to use your Gateway netmask as the source netmask. 10.
  • Page 72 6500 Series Residential Gateway User’s Guide TCP/UDP Options Window The “TCP/UDP Options” window is displayed if you select TCP or UDP protocol from the Definition” window. If you selected either of these protocol types, you must identify the source and destination ports.
  • Page 73 6500 Series Residential Gateway User’s Guide ICMP Options Window The “ICMP Options” window is displayed if you select ICMP protocol from the window. Do one of the following: • Select any of the ICMP options you wish to filter. • Select All Types to filter all options. Click Next.
  • Page 74 6500 Series Residential Gateway User’s Guide Clone IP Filter Rules The “Clone Rule Definitions” window is displayed when you select Clone IP Filter Level from the “Firewall IP Configuration Wizard” window. Using this option, you can clone either high or low level rules and modify them according to your needs.
  • Page 75 6500 Series Residential Gateway User’s Guide The DMZ feature allows a computer on your home network to circumvent the firewall and have direct access to the internet. This feature is primarily used for gaming. The Gateway allows you to configure a temporary or permanent DMZ (Demilitarized Zone) to bypass the firewall for network or Internet gaming.
  • Page 76 6500 Series Residential Gateway User’s Guide Firewall Snooze Control The snooze feature allows you to bypass the firewall for a set amount of time so outside support personnel can access your Gateway or network, or so you can run an application that conflicts with the firewall.

  • Page 77: Administrator Password

    6500 Series Residential Gateway User’s Guide Administrator Password You may change the Gateway administrator password at any time if you have administrative rights to the Gateway. To change the administrator password: From the “Security Options” window, click the Admin Password button. This displays the “Enter Network Password”...

  • Page 78: Address Translation

    6500 Series Residential Gateway User’s Guide Address Translation The Address Translation feature provides different methods of keeping individual users/computers hidden behind a single outward-facing address, while still allowing them to access the Internet and related applications. If you have more than one available Internet connection interface, they will all be displayed in the drop-down menu for ease of selection.
  • Page 79 6500 Series Residential Gateway User’s Guide Address Translation With NAT Network Address Translation (NAT) translates an IP address from your home network to an address on the Internet. It allows only one machine to access the Internet. To enable and configure NAT address translation: Select Address Translation (NAT) from the Click the Configure hyperlink next to Address Translation (NAT).
  • Page 80 6500 Series Residential Gateway User’s Guide Address Translation With NAPT Many applications require special port access to the Internet in order to function. By enabling Network Address Port Translation (NAPT), multiple computers in your home network have access to the Internet by translating port addresses to an Internet IP address while masking their IP addresses from outside users.
  • Page 81 6500 Series Residential Gateway User’s Guide Do one of the following: • Select one of the following services from the Select service by name drop-down menu. − Telnet Telnet is a program that allows you to connect to other computers over the Internet. This options uses port 23.

  • Page 82: Chapter 7 Monitoring Gateway Health

    Chapter 7 Monitoring Gateway Health This chapter explains how to monitor the health of the Gateway. This chapter describes how to monitor the health of the Gateway. The Gateway health options are used to gauge the various measures of Gateway’s health. To use the Gateway health options, click the Gateway Health button from the Gateway Options pane.

  • Page 83: Statistics

    6500 Series Residential Gateway User’s Guide Statistics You can display statistics for the Internet, Home Networking, Security, and Logging. To display any of these statistics, click the Statistics button from the “SpeedStream Gateway Statistics” window. Click the hyperlink for the type of statistics you wish to view. These fall into four categories: •...
  • Page 84 6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Internet Stats Internet statistics are commonly used by your Internet Service provider to diagnose service-related issues. Internet statistics include either statistics. ATM Statistics View status and statistical information for the WAN-side Asynchronous Transfer Mode (ATM) network connection.
  • Page 85 6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Home Networking Stats Home Networking statistics are helpful for troubleshooting issues on your home network. These statistics are displayed for each physical interface connected to the Gateway. They are separated into Ethernet, USB, Powerline, or Wireless statistics.
  • Page 86 6500 Series Residential Gateway User’s Guide Monitoring Gateway Health Logging Extensive activity logs are provided for advanced troubleshooting and administrative use. The following types of logs are available: System, Firewall, and User Access. System Logging System logging displays Gateway status, user login, interfaces accessed, etc.

  • Page 87: Update Firmware

    6500 Series Residential Gateway User’s Guide Update Firmware This feature updates the firmware of your Gateway through the Internet or from a device connected to your Gateway. This option may not be available on your Gateway configuration. If available, you must be logged in as the Gateway Administrator to access the utility.

  • Page 88: Diagnostics

    6500 Series Residential Gateway User’s Guide Diagnostics The Gateway provides diagnostic tests and data for each interface. This data is commonly requested by technical support to assist in troubleshooting. To access this feature, click the Diagnostics button from your “Gateway Health”...

  • Page 89: Chapter 8 Miscellaneous Gateway Options

    Chapter 8 Miscellaneous Gateway Options This chapter explains how to customize the appearance of the configuration program and to reboot the Gateway. This chapter is organized into parts that correspond to the following buttons shown in the Gateway Options pane. Customize the Gateway’s display.

  • Page 90: Color Palette

    6500 Series Residential Gateway User’s Guide Color Palette Multiple color selections are available to customize the appearance of the configuration interface/program. To configure the color palette: From the “Customized Settings” window, click the Color Palette button. This displays the “Customized Colors” window. Using the color drop-down menus from the different display options, select the colors you wish to use in the system.

  • Page 91: Language

    6500 Series Residential Gateway User’s Guide Language Multiple languages may be available for displaying text in the configuration interface/program. This option may not be available on your Gateway configuration. To set the language used on the Gateway windows: From the “Customized Settings” window, click the Language button. This displays the “Customized Language”...

  • Page 92: Time Zone

    6500 Series Residential Gateway User’s Guide Time Zone Using this option, you can configure the time parameters to automatically synchronize the Gateway’s internal date and time settings with those of your selected time zone. This time will be used to control time restrictions you may set for users as well as in entries in the system log.

  • Page 93: Reboot

    6500 Series Residential Gateway User’s Guide Reboot You can reboot the Gateway using the Reboot option, or you can reset the Gateway to factory defaults using the reset option. Reboot should be used when the Gateway needs to be restarted. The Gateway can also be rebooted using the power switch on the rear panel of the Gateway.

  • Page 94: Appendix A Troubleshooting

    Appendix A Troubleshooting Overview This chapter covers some common problems that may be encountered while using the Wireless DSL Gateway and some possible solutions to them. If you follow the suggested steps and the Gateway still does not function properly, contact your Internet Service Provider or Technical Support for assistance. General Issues Problem: Can't connect to the Gateway to configure it.

  • Page 95: Contacting Technical Support

    Product model number (SpeedStream SS6000 Series) • Date of purchase or installation • Description of problem Technical Support services are available via the Internet, e-mail and telephone: Telephone: (972) 852-1000 Fax: (972) 852-1001 Email: infor.ssn@siemens.com Internet: http://www.icn.siemens.com/subscriber Appendix A - Troubleshooting...

  • Page 96: Appendix B Specifications

    Appendix B Specifications RJ-11 DSL WAN connection Media Interface: (5) 10/100Base-T RJ-45 Ethernet LAN connections (Auto-MDI/MDI-X) USB Type B connection DB-9 RS-232 Serial console port Power, Status, Link and Activity for DSL, Ethernet, USB (optional), and Diagnostic LEDs: Wireless Intuitive, Web-based management Management: Comprehensive hardware diagnostics SNMPv1 support...
  • Page 97 6500 Series Residential Gateway User’s Guide DHCP server and DNS agent outing: Network Address Port Translation (NAPT) Network Address Translation (NAT) Packet filtering RFC 2364 Point-to-Point Protocol over ATM PVCs (PPPoA) RFC 2516 Point-to-Point Protocol over Ethernet (PPPoE) RFC 2684 (formerly 1483) Bridged Ethernet and routed encapsulation RFC 2225 (formerly 1577) Classical IP over ATM PPPoE Relay/Bridging Configurable PAP and CHAP authentication...
  • Page 98 Siemens Subscriber Network 4849 Alpha Road Dallas, TX 75244 USA (972) 852-1000 Tel (972) 852-1001 Fax info.ssn@siemens.com http://www.icn.siemens.com/subscriber...

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