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The Dimplex Warranty is conditional upon you providing the original purchase
receipt as proof of purchase. Please therefore retain your receipt as proof of
purchase.
If you do experience a problem with your Dimplex product please call the Helpline
on +44 [0]344 879 3588 or visit https://www.dimplex.co.uk/support. For ROI
please email serviceireland@glendimplex.com or call +353(0)1 842 4833. We
will need details of your Dimplex product and a description of the fault which has
occurred. Once we receive your information and proof of purchase we will contact
you to make the necessary arrangements.
If your Dimplex product is not covered by this Dimplex Warranty there may be a
charge to repair your product. However, we will contact you for agreement to any
charges before any chargeable service is carried out.
What is not covered by a Dimplex Warranty?
The Dimplex Warranty does not cover any of the following:
Any fault or damage to your Dimplex product due to faulty materials or workmanship
occurring outside the Warranty Period.
Normal wear and tear including parts that might wear out over time or consumables,
such as filters.
Any fault or damage occurring to any pre-owned Dimplex product or to any other
equipment or property.
Accidental damage to your Dimplex product or damage to your Dimplex product
from external sources (for example, transit, weather, electrical outages or power
surges).
Fault or damage to your Dimplex product which is:
Not due to faulty materials or workmanship or which is due to
•
circumstances outside Dimplex's control.
Caused by use of your Dimplex product for anything other than normal
•
domestic household purposes in the country where it was purchased.
Caused by any misuse, abuse or negligent use of the Dimplex product,
•
including but not limited to any failure to use it in accordance with the
Operating Instructions supplied with the product.
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Caused by any failure to assemble, install clean and maintain your Dimplex
•
product in accordance with the Operating Instructions supplied with the
product unless this was carried out by Dimplex or its authorised dealers.
Caused by repairs or alterations to your Dimplex product not carried out by
•
Dimplex service personnel or its authorised dealer(s).
Caused by use of any consumables or spare parts for your Dimplex product
•
which are not Dimplex -specified.
Terms and Conditions
The Dimplex Warranty is valid for 1 calendar year, plus 2 if registered, from the date
of purchase of your Dimplex product from a recognised retailer in the country of
purchase and use, or the date of delivery of the product if later, always provided the
original receipt has been retained and is produced as proof of purchase.
You must provide to Dimplex or its authorised agents on request the original receipt
as proof of purchase and - if required by Dimplex - proof of delivery. If you are
unable to provide this documentation, you will be required to pay for any repair work
required.
Any repair work under the Dimplex Warranty will be carried out by Dimplex or its
authorised dealer(s) and any parts that are replaced will become the property of
Dimplex. Any repairs performed under the Dimplex Warranty will not extend the
Warranty Period.
Any replacement of your Dimplex product by Dimplex during the Warranty Period
will start the 3 year Warranty Period afresh from the date of delivery of the
replacement Dimplex product to you. (*Please keep original online warranty
registration email and sales receipt for your original purchase as proof of the
additional 2 years, in case of the unlikely event you experience an issue).
The Dimplex Warranty does not entitle you to recovery of any indirect or
consequential loss or damage including but not limited to loss or damage to any
other property.
The Dimplex Warranty is in addition to your statutory rights as a consumer and your
statutory rights are not affected by this Dimplex Warranty.
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