Problems In The Windows Tcp/Ip Environment - Oki PT340 Online Manual

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6.3 Problems in the Windows TCP/IP Environment

 "Unable to print"

[Check 1]

If you are using the TCP/IP protocol, use the ping command to check whether there is a response from

the IP address allocated to the printer LAN. If there is no response to the ping command, the IP address

might not be configured correctly.

Initialize the printer LAN to restore the factory default settings. Next, configure the IP address again.

Example: If ping is executed in MS-DOS in Windows XP

When ping XXX.XXX.XXX.XXX is executed using [Start] - [Programs] - [Accessories]

[Command

address of the printer LAN.

(If there is a response to ping)

Reply from XXX.XXX.XXX.XXX:bytes=32 time<1ms TTL=255

(If there is no response to ping)

Request timed out.

<Guide>For details on how to restore the printer LAN to the factory default settings, refer to

"Printer LAN Web Page Menu Structure " - "Initialization" in "5 Configuring Using a

Web Browser ".

[Check 2]

The printing destination port of the printer driver you are using might not have been configured.

Check the [Ports] in the [Printer properties].

[Solution 1]

If the computer you are using and the printer LAN are not in the same segment, the subnet mask and

gateway address settings need to be configured in the printer LAN.

Check that the subnet mask and gateway address are configured correctly in the printer LAN web

page.

[Solution 2]

If there is a DHCP server on the network, then since the IP address is allocated automatically, the IP

address configured in the printer LAN may be overwritten by each of the servers.

Please set the DHCP as "Disable", and set IP address again.

Prompt], the following is displayed. XXX.XXX.XXX.XXX is the IP

Printer LAN Online Manual 1.1.0.0

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