Questions & Answers - Siemens A65 User Manual

Questions & Answers
If you have any questions regarding the use of your phone, you can contact us at
www.siemens-mobile.com/mobilescustomercare at any time. In addition to this we have listed some
frequently asked questions and answers below.
Question
Phone cannot be
switched on.
Insufficient standby
time.
Charging error (charge
icon not displayed).
SIM error.
No connection to
network.
Phone loses network. Signal too weak.
Possible causes
On/Off key not pressed long
enough.
Flat battery.
Speed search active.
Display illumination switched on. Switch off display illumination (p. 21).
Battery totally discharged.
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty.
SIM card not correctly inserted.
SIM card contacts dirty.
SIM card with wrong voltage.
SIM card damaged (e.g. broken). Visually inspect the damage. Have SIM card
Weak signal.
Outside GSM range.
SIM card not valid.
New network not authorised.
Network barring is set.
Network overloaded.
Questions & Answers
Possible solution
Press On/Off key for at least two seconds.
Charge battery. Check charging indicator in
the display.
Deactivate speed search (p. 24).
1) Plug in charger cable, battery is on charge.
2) Charge icon appears after approx. 2 hours.
3) Charge battery.
Check power supply and connection to the
phone. Check battery contacts and device
plug socket, clean them if necessary, then in-
sert battery again.
Use different mains power socket, check
mains voltage.
Only use original Siemens accessories.
Replace battery.
Check that the SIM card is inserted correctly
(p. 8).
Use a dry cloth to clean the SIM card.
Use 3 V SIM cards only.
replaced by service provider.
Move to higher location, to a window or open
space.
Check coverage area of service provider.
Contact the service provider.
Try manual selection or select a different net-
work (p. 24).
Check barrings (p. 24).
Try again later.
Reconnection to another service provider is
automatic (p. 24). Switching the phone off and
on may speed this up.
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