Dell Premium Active Pen User Manual page 17

Problem
Tilt support function does
not work.
Unable to pair the pen
with your device.
Pen shows as Not
Connected under
Bluetooth devices list.
Bluetooth-pairing light
does not turn on.
Pressing and holding the
top button or pressing
the top button twice in
succession does not wake
up the computer or tablet
from connected standby.
Possible causes
• Pen is not paired with
your device.
Function not supported by
application.
• Unsupported device.
• Bluetooth driver on your
device is outdated.
Pen is not paired correctly
with your device.
Battery may be out of
charge.
Your computer or tablet
may not support the
connected standby
feature.
Possible solutions
• Ensure the pen is
paired with your
device. For more
information, see
Pairing with a
Bluetooth device.
Tilt support function is
application dependent. Use
another application that
supports this function.
• Dell Premium Active
Pen works only with
Dell devices.
• Install the latest
Bluetooth driver for
your device.
• Install the latest
Bluetooth driver for
your device.
• Remove the pen from
your Bluetooth list and
pair it again. For more
information on pairing
the pen with your
device, see Pairing
with a Bluetooth
device.
• Change the battery.
See Installing the
battery.
Ensure to use this
feature on computers
and tablets that support
the connected standby
feature. Search PN579X
on Dell website for a list of
supported devices.
Troubleshooting │ 17