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- Page 1 Hardware Installation Guide Insight Instant VPN Router BR500 NETGEAR, Inc. October 2018 350 E. Plumeria Drive 202-11927-01 San Jose, CA 95134, USA...
- Page 2 Do not use this device outdoors. If you connect cables or devices that are outdoors to this device, see http://kb.netgear.com/000057103 for safety and warranty information. Trademarks © NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only. Revision History...
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Page 3: Table Of Contents
Contents Chapter 1 Introduction Overview....................5 Key hardware features.................6 Safety instructions and warnings............7 Chapter 2 Hardware Overview Front panel with LEDs................10 Back panel...................11 RJ-45 ports for 10/100/1000M BASE-T Ethernet connectivity..12 Reset button..................12 Chapter 3 Applications Remote VPN connectivity..............15 Site-to-site VPN connectivity.............16 Edge routing for a small to medium-sized business......17 Chapter 4 Installation Step 1: Prepare the site..............19... -
Page 4: Chapter 1 Introduction
Introduction This hardware installation guide is for the NETGEAR Insight Instant VPN Router BR500, in this manual referred to as the router. The router is designed to provide firewall and VPN gateway functionality for small business environments with up to 50 users. A pair of routers can provide VPN functionality to users between remote sites. -
Page 5: Overview
You can choose from four methods to add the router to the NETGEAR Insight app: You can scan your network for the router, scan the QR code or the barcode of the router, or add the serial number of the router. -
Page 6: Key Hardware Features
Insight Instant VPN Router BR500 For Gigabit Ethernet connections, use Category 5 (Cat 5) or higher-rated Ethernet cables terminated with RJ-45 connectors. Key hardware features The switch includes the following key hardware features: • Four Gigabit Ethernet LAN ports • One dedicated Gigabit Ethernet WAN (Internet) port •... -
Page 7: Safety Instructions And Warnings
Any device that is located outdoors and connected to this product must be properly grounded and surge protected. To the extent permissible by applicable law, failure to follow these guidelines can result in damage to your NETGEAR product, which might not be covered by NETGEAR’s warranty. • Observe and follow service markings: Do not service any product except as explained in your system documentation. - Page 8 • Use only the power adapter that ships with the product. If you were not provided with a power adapter, contact your local NETGEAR reseller. • To help prevent electric shock, plug the system into properly grounded electrical outlets.
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Page 9: Chapter 2 Hardware Overview
Hardware Overview This chapter describes the router hardware features. The chapter includes the following sections: • Front panel with LEDs • Back panel • RJ-45 ports for 10/100/1000M BASE-T Ethernet connectivity • Reset button... -
Page 10: Front Panel With Leds
Insight Instant VPN Router BR500 Front panel with LEDs The front panel contains the status LEDs. Figure 1. Front panel The following table describes the LEDs. Table 1. LEDs on the front panel Description Power LED Solid green. The router is powered on. -
Page 11: Back Panel
Insight Instant VPN Router BR500 Table 1. LEDs on the front panel (Continued) Description LAN LEDs Solid green. A valid 1 Gbps link is established. Link, speed, and Blinking green. The port is transmitting or receiving packets at 1 Gbps. -
Page 12: Ports For 10/100/1000M Base-T Ethernet Connectivity
Insight Instant VPN Router BR500 RJ-45 ports for 10/100/1000M BASE-T Ethernet connectivity All RJ-45 copper ports support autosensing. When you insert a cable into an RJ-45 port, the router automatically ascertains the maximum speed (10 Mbps, 100 Mbps, or 1 Gbps) and duplex mode (half-duplex or full-duplex) of the attached device. - Page 13 Insight Instant VPN Router BR500 The Power LED starts blinking amber and the configuration is reset to factory default settings. When the reset is complete, the router reboots. This process takes about two minutes. Hardware Overview Hardware Installation Guide...
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Page 14: Chapter 3 Applications
Applications The router is designed to provide flexibility in configuring network connections. You can use the router for remote VPN connections (for example, between a local office and a remote worker), for site-to-site VPN connections (for example, between a local office and a remote office), and as a Gigabit backbone router in a small to medium-sized business network. -
Page 15: Remote Vpn Connectivity
ReadyNAS storage systems, security cameras, and so on. After the router is connected to the Internet, you can use the NETGEAR Insight app or Insight Cloud portal to discover the router on the network and add the router to the Insight app and Insight Cloud portal. -
Page 16: Site-To-Site Vpn Connectivity
ReadyNAS storage systems, security cameras, and so on. After each router is connected to the Internet, you can use the NETGEAR Insight app or Insight Cloud portal to discover each router on the network and add each router to the Insight app and Insight Cloud portal. -
Page 17: Edge Routing For A Small To Medium-Sized Business
WiFi connectivity through WiFi access points that are connected to one of the switches. After the router is connected to the Internet, you can use the NETGEAR Insight app or Insight Cloud portal to discover the router on the network and add the router to the Insight app and Insight Cloud portal. -
Page 18: Chapter 4 Installation
Installation This chapter describes the installation procedures for the router. Router installation involves the steps that are described in the following sections: • Step 1: Prepare the site • Step 2: Protect against electrostatic discharge • Step 3: Unpack the router •... -
Page 19: Step 1: Prepare The Site
Insight Instant VPN Router BR500 Step 1: Prepare the site Before you install the router, make sure that the operating environment meets the site requirements that are listed in the following table. Table 2. Site requirements Characteristics Requirements Mounting Desktop installations. Provide a flat table or shelf. -
Page 20: Step 2: Protect Against Electrostatic Discharge
Insight Instant VPN Router BR500 Step 2: Protect against electrostatic discharge Warning: Static electricity can harm delicate components inside your system. To prevent static damage, discharge static electricity from your body before you touch any of the electronic components, such as the microprocessor. You can do so by periodically touching an unpainted metal surface on the router. -
Page 21: Step 4: Install The Router
• Rack-mounting screws and washers • Installation guide • Rubber footpads for tabletop installation 5. If any item is missing or damaged, contact your local NETGEAR reseller for replacement. Step 4: Install the router You can place the router on a flat surface, attach it to a wall, or install it in a standard 19-inch (48.26-centimeter) network equipment rack. -
Page 22: Install The Router In A Rack
Insight Instant VPN Router BR500 Install the router in a rack To install the router in a rack, you need the 19-inch rack-mount kit supplied with the router. To install the router in a rack: 1. Attach the supplied mounting brackets to the side of the router. -
Page 23: Wall-Mount The Router Horizontally
Insight Instant VPN Router BR500 Wall-mount the router horizontally You can mount the router horizontally to a wall with the cables either at the bottom or top of the router. To mount the router horizontally to a wall: 1. Locate the four holes on the bottom panel of the router. -
Page 24: Wall-Mount The Router Vertically
Insight Instant VPN Router BR500 5. Line up the holes on the bottom panel of the router with the screws in the wall and mount the router to the wall with the cables either at the bottom (see the left figure) or top (see the right figure) of the router. - Page 25 Insight Instant VPN Router BR500 The four mounting holes must be in a square at precise distances of 4 inches (100 mm) from each other. In the following figure, each green arrow represents 100 mm. 3. Drill holes into the wall for four anchors in which you will insert M4 x L25 mm screws.
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Page 26: Mount The Router To A Pole Or Another Surface
Insight Instant VPN Router BR500 Mount the router to a pole or another surface You can use an off-the-shelf 100 mm VESA standard mount to secure the router to a pole or another surface. The bottom panel of the router provides four mount holes that are VESA-compliant. -
Page 27: Step 7: Check The Installation
Insight Instant VPN Router BR500 To connect devices to the router’s RJ-45 ports: 1. Connect a device to an RJ-45 port on the router. Ethernet specifications limit the cable length between the router and the attached device to 328 feet (100 meters). -
Page 28: Step 9: Configure And Manage The Router
After the router is connected to the Internet, you can discover the router on the network using the NETGEAR Insight app. If you are an Insight Premium or Pro user, you can also use the Cloud portal. These tools let you perform remote management and monitoring tasks from your smartphone, tablet, or computer. -
Page 29: Chapter 5 Troubleshooting
Troubleshooting This chapter provides information about troubleshooting the switch. The chapter includes the following sections: • Hardware troubleshooting chart • Additional troubleshooting suggestions... -
Page 30: Hardware Troubleshooting Chart
Insight Instant VPN Router BR500 Hardware troubleshooting chart The following table lists symptoms, possible causes, and possible solutions for hardware problems that might occur. Table 3. Troubleshooting chart Symptom Possible Cause Possible Solution Power LED is off. Power is not supplied to the router. -
Page 31: Additional Troubleshooting Suggestions
• Router integrity. If necessary, verify the integrity of the router by resetting it. To reset the router, press the On/Off power button twice. If the problem continues, contact NETGEAR technical support. For more information, visit the support website at netgear.com/support.