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Troubleshooting tips ...
Problem
Possible Cause
Oven will not start
A fuse in your home may be blown or the circuit breaker
tripped
Power surge
Plug not fully inserted into wall outlet
Door not securely closed
Control panel lighted,
Door not securely closed
yet oven will not start
START/PAUSE button not pressed after entering cooking
selection
Another selection entered already in oven and CANCEL/
OFF button not pressed to cancel it
Cooking time not entered after pressing COOK TIME
CANCEL/OFF was pressed accidentally
CONTROL LOCKED
The control has been locked
appears on display
The cooktop light is located below the oven loor. When
Floor of the oven is
light is on, the heat it produces may make the oven loor
warm even when the
oven has not been used
get warm
You hear an unusual
You have tried to change the power level when it is not
low-tone beep
allowed
Vent fan comes on
The vent fan automatically turns on to protect the
automatically
microwave if it senses too much heat rising from the
cooktop below
There are sparks in the
• Metal or foil touching the side of the oven.
oven (arcing)
• Turntable ring support not installed correctly.
• Foil not molded to food (upturned edges act like
antennas).
• Metal, such as twist-ties, poultry pins, or gold-rimmed
dishes, in the microwave.
• Recycled paper towels containing small metal pieces
being used in the microwave.
• The metal rack (on some models) not installed
correctly so it touches the microwave wall.
Things that are normal with your microwave oven.
n
Moisture on the oven door and walls while cooking. Wipe
the moisture off with a paper towel or soft cloth.
n
Moisture between the oven door panels when cooking
certain foods. Moisture should dissipate shortly after
cooking is finished.
Before you call for service
n
Steam or vapor escaping from around the door.
n
Light reflection around door or outer case.
n
Dimming oven light and change in the blower sound at
power levels other than high.
n
Noises while oven is operating.
6
What to Do
Replace fuse or reset circuit breaker.
Unplug the microwave oven, then plug
it back in.
Make sure the 3-prong on the oven is
fully inserted into the wall outlet.
Open the door and close it securely.
Open the door and close it securely.
Press START/PAUSE.
Press CANCEL/OFF.
Make sure you have entered cooking
time after pressing COOK TIME.
Reset cooking program and press
START/PAUSE.
Press and hold CANCEL/OFF for about 3
seconds to unlock the control
This is normal.
Many of the oven's features are preset
and cannot be changed.
This is normal.
Verify the turntable ring support and
(if applicable) metal rack are installed
correctly. Remove other arcing sources
from the oven.
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