Troubleshootiing Tips; Troubleshooting Tips For Usb-C Functions - cable matters 107008 User Manual

6. TROUBLESHOOTING TIPS

6.1 Troubleshooting Tips for USB-C Functions

Drivers & Software
Check the computer maker web site for updated USB-C or Thunderbolt 3 drivers
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Check www.cablematters.com/kb for Thunderbolt 3 driver information
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BIOS, firmware and software drivers may all require an update
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Dock
Check that the Dock is connected to AC power and the blue LED is lit
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Test by using one port at a time (video or USB or Ethernet)
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Turn off the Dock, disconnect and reboot the computer, reconnect and turn on the Dock
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Cabling
Check that all cable connections are secure
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Test device cables with different equipment
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USB-C or Thunderbolt 3 host cable must support power delivery and 10 Gbps
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Laptop Source
Laptop must support power delivery up to 60 watts (not more) to be charged
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Blinking screen on laptop when Dock is connecting is normal
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Reboot the laptop and reset the Dock
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Connected Display
Select a compatible video resolution with the laptop if there is no video
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Select the HDMI or DisplayPort input from the display menu
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Adjust the audio level from the display menu or controlling application
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Laptop must support DisplayPort Alternate Mode to view video over USB
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Laptop video graphics card must support 2 external displays to connect both an HDMI
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and DisplayPort monitor
USB Peripheral Devices
USB-A devices that require more than 900mA should be powered separately
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USB-A ports do not function as a stand-alone charger
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Ethernet Network
Test the patch cable with different equipment
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Check for updated drivers in the device settings of the Windows computer
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Contact support@cablematters.com with a description of your computer
60 GHz Wireless Dock Hybrid Model with USB-C
www.cablematters.com
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