Getting Technical Help; Document Feedback - Brocade Communications Systems VDX 8770-8 Hardware Reference Manual

Getting technical help

Contact your Brocade VDX 8770-8 supplier for hardware, firmware, and software support, including
product repairs and part ordering. To expedite your call, have the following information available:
1. General information
2. Brocade VDX 8770-8 serial number
3. License ID/World Wide Name (WWN)

Document feedback

Because quality is our first concern at Brocade, we have made every effort to ensure the accuracy
and completeness of this document. However, if you find an error or an omission, or you think that
a topic needs further development, we want to hear from you. Forward your feedback to:
Brocade VDX 8770-8 Hardware Reference Manual
53-1002564-01
•
Technical Support contract number, if applicable
•
Model name
•
Operating system version
•
Error numbers and messages received
•
Copy support command output
•
Detailed description of the problem and specific questions
•
Description of any troubleshooting steps already performed and results
•
Serial console and Telnet session logs
•
syslog message logs
The Brocade VDX 8770-8 serial number (Switch Serial No.) and corresponding bar code are
provided on the serial number label, as shown here:
*FT00X0054E9*
FT00X0054E9
The serial number label is located on the port side of the chassis, on the lower right side and
directly above the cable management comb.
In addition, the s s how chassis command displays the Brocade VDX 8770-8 serial number, as
well as information about the port and application blades, and other field-replaceable units
(FRUs).
Use the s s how licenseid command to display the license ID/WWN. The licenseID/WWN is
recorded on the chassis identification (CID) cards.
??? what about inoperable chassis? If you cannot use the s s how licenseid command because
the switch is inoperable, you can get the WWN from the same place as the serial number.
xv