Dell S2719DC User Manual page 42

Problem
No Input Signal
when user
controls are
pressed
The picture does
not fill the entire
screen
No image
when using
USB Type-C
connection
to computer,
laptop, and so on
No charging
when using
USB Type-C
connection
to computer,
laptop, and so on
Intermittent
charging
when using
USB Type-C
connection to
computer,
laptop, and so on
42 | Troubleshooting
What you Possible solutions
experience
No picture, the • Check the signal source. Ensure the computer is
LED light is white
• Check whether the signal cable is plugged in
• Reset the computer or video player.
The picture • Due to different video formats (aspect ratio) of
cannot fill the
height or width • Run the built-in diagnostics.
of the screen
Black screen • Verify if the USB Type-C interface of the device can
• Verify if the device required more than 45 W power
• USB Type-C interface of device cannot support DP
• Set Windows to Projection mode.
• Ensure that the USB Type-C cable is not damaged.
No charging • Verify if the device can support one of 5 V/9 V/15
• Verify if the device requires more than 45 W power
• Ensure that you use only Dell approved adapter or
• Ensure that the USB Type-C cable is not damaged.
Intermittent • Check if the maximum power consumption of
charging
• Ensure that you use only Dell approved adapter or
• Ensure that the USB Type-C cable is not damaged.
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
properly. Connect the signal cable again, if
necessary.
DVDs, the monitor may display in full screen.
support DP alternate mode.
charging.
alternate mode.
V/20 V charging profiles.
charging.
the adapter that comes with the product.
device is over 45 W.
the adapter that comes with the product.