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STEP-BY-STEP GUIDE TO
INSTALLING THE NBN MODEM
Plug a telephone into the wall socket and check if there is a dial tone. If there is no dial tone on
1.
the line, please contact us on 02 6584 0900 prior to proceeding. If there is a dial tone present,
unplug your phone, splitters/filters and ADSL modem
Plug the Power Supply Adapter cable into the NBN modem's power inlet on the back of the
2.
device. Plug a telephone lead into the grey port on the NBN modem and then plug it into
the wall socket. Then, plug the power adapter into a power socket, turn it on, and push the
ON/OFF button to turn the modem on.
Allow up to five minutes for the NBN modem to power on and perform the start-up sequence.
3.
During this sequence, the modem will perform a firmware update. The power light on the
modem will turn blue. Once completed, the modem will then reboot and start up. Wait for the
Link and Online light to remain solid green before going to the next step. If these lights are not
solid green, contact us on 02 6584 0900 prior to proceeding.
If you have requested a phone service as part of your NBN connection, you can now connect
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your telephone device to the GREEN phone ports at the back of the modem. You must wait
until the phone light turns green. Once the light changes colour, wait two minutes before
making a phone call
5.
Connect your PC or laptop to any of the two YELLOW LAN ports at the back of the NBN modem.
6.
With your home phone and/or broadband service connected to the NBN and working, you
can now connect your Wi-Fi devices.
The NBN modem has two Wi-Fi networks: 2.4GHz and 5GHz. The factory default WI-FI names
and passwords for these Wi-Fi networks can be found on the Wi-Fi information label
provided in the box, and on the label attached to the base of the modem.
A Wi-Fi connection can be achieved by entering the password on your wireless device (once
the wireless device detects the modems wireless network, identified by the WI-FI name.
Dial the following number from the phone that is plugged into the NBN modem and then
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follow the prompts. (1800 713 226) This start to transfer the phone number to the NBN
service. This process usually takes 30 minutes. After 30 Minutes, reboot the NBN modem and
call your NBN phone number to ensure it is working.
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