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Additional Information
Troubleshooting
When the illumination LED is flashing in red, count how many times it flashes (interval
time is three seconds).
Press "/1 on the TV to turn it off, disconnect the AC power cord, and contact Sony Customer Support
(information provided on the front cover) with how many times the indicator flashes.
When the illumination LED is not flashing, check the items in the table below.
Also refer to "Troubleshooting" in the i-Manual. If the problem persists, contact Sony Customer Support
(information provided on the front cover).
Condition
There is no picture (screen
is dark) and no sound.
Some programs cannot be
tuned.
The remote control does not
function.
The Parental Lock
password has been
forgotten.
The TV and its surrounding
become warm.
How to reset the TV to
factory settings
Frozen audio or video, a
blank screen, or the TV
does not respond to TV or
remote control buttons.
~
When viewing photo files in 4K resolution:
• The menu screen, operation guide or messages may not appear when displaying photos.
• To finish playback of photos, press RETURN, or switch the input by pressing
28
Explanation/Solution
• Check the antenna/cable connection.
• Connect the TV to the AC power, and press "/1 on the TV or
POWER on the remote control.
• Check the antenna.
• Replace the batteries.
• Your TV may be in SYNC mode.
Press SYNC MENU, select TV Control and then select Home
(Menu) or Options to control the TV.
• Enter 4357 for the PIN code. (PIN code 4357 is always
accepted.)
• When the TV is used for an extended period of time, the TV
and its surroundings may become warm to touch. This is not a
malfunction of the TV.
• Turn on the TV. While holding down V on the remote control,
press "/1 on the TV. (The TV will turn itself off, then back on
again.) Release V.
WARNING: The reset will clear all of your customized settings
including the Parental Lock setting.
• Perform a simple reset of the TV by unplugging the AC power
cord for two minutes, then plug it in again.
.
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