Troubleshooting - GoPro HERO7 black Manual

Battery Information
WARNING: Do not drop, disassemble, open, crush, bend,
deform, puncture, shred, microwave, incinerate or paint your
camera or battery. Do not insert foreign objects into any
opening on the camera, such as the USB-C port. Do not use
your camera if it's been damaged – for example, if cracked,
punctured or harmed by water. Disassembling or puncturing
the integrated battery can cause an explosion or fire.
BATTERY DISPOSAL
Most rechargeable lithium-ion batteries are classified as non-hazardous
waste and are safe for disposal as normal household waste. Many regions'
laws that require battery recycling. Check your local laws to make sure
that you can dispose of rechargeable batteries in your regular refuse.
To safely dispose of lithium-ion batteries, protect terminals from exposure
to other metal with packing, masking or electrical tape so they do not
cause a fire while being transported.
Lithium-ion batteries, however, do contain recyclable materials and
are accepted for recycling by the US Rechargeable Battery Recycling
Corporation's (RBRC) Battery Recycling Program. We encourage
you to visit Call2Recycle at call2recycle.org or call 1-800-BATTERY
in North America, or search for local programmes to find a convenient
recycling location.
Never dispose of a battery in a fire because it may explode.
WARNING: Only use GoPro replacement batteries
for your camera.
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Troubleshooting

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. See
the battery didn't work, try restarting your camera. See
GoPro (page 73).
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 73).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is usually not a problem with the file. If your footage
skips, one of these issues is probably the cause:
• The computer doesn't work with HEVC files. Try downloading the
latest version of the Quik desktop app for free at gopro.com/apps.
• Your computer doesn't meet the minimum requirements of
the software you're using for playback.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
Swipe down to access the Dashboard, then tap Preferences >
Connections > Camera Info.
I DON'T KNOW WHAT SOFTWARE VERSION I HAVE
Swipe down to access the Dashboard, then tap Preferences > About >
Camera Info.
I CAN'T FIND MY CAMERA'S SERIAL NUMBER
The serial number is stamped inside the battery compartment of your
camera. You can also find it by swiping down to access the Dashboard,
then tapping Preferences > About > Camera Info.
For more answers to commonly asked questions, see gopro.com/help.
Charging (page 10). If charging
Restarting Your
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