GoPro HERO 7 BLACK Setup + Troubleshooting Manual
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GoPro HERO 7 BLACK Setup + Troubleshooting Manual

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SETUP + TROUBLESHOOTING GUIDE

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Summary of Contents for GoPro HERO 7 BLACK

  • Page 1 SETUP + TROUBLESHOOTING GUIDE...
  • Page 2 NOTES...

  • Page 3: Table Of Contents

    ................................35 REMOTES Wi-Fi + Smart Remote Pairing ............................37 Charging your Smart Remote ............................39 Smart Remote Charging Problems ..........................41 CAPTURE APP Pairing to GoPro App ..............................43 CONTENT PLAYBACK Camera Compatibility ith Device Playback ......................45 Choppy Playback ................................47 WARRANTY ..........................49 Understanding the GoPro Warranty...
  • Page 4 NOTES...

  • Page 5: Charging

    If a USB and battery icon appear on the front display, then the camera is still on and won’t charge efficiently. Turn it off for faster charging. Wall chargers, dual battery chargers and extra batteries are all available from GoPro. Return to Contents...
  • Page 6 NOTES...

  • Page 7: Choosing The Right Sd Card

    FORMATTING THE SD CARD SD cards need to be formatted before they can be used in GoPro cameras. It’s best to format the cards in the camera. Swipe down to access the Dashboard, then tap Preference > Reset > Format SD Card.
  • Page 8 NOTES...

  • Page 9: Camera Won't Turn On

    5V 2A wall charger (5V 1A minimum) using a GoPro USB-C cable. Wait 5 seconds, then try to turn the camera on (with the battery still removed). In a pinch, you can use a computer USB port (we do not recommend using a multi-port USB hub).

  • Page 10: Freezing

    If these steps don’t solve the problem, direct the customer to GoPro Support. If the customer is unwilling, feel free to replace the camera per your retailer’s/store’s policy. If they have the same problem with the new camera, direct them to GoPro Support.
  • Page 11 • If freezing occurs regularly, direct the customer to GoPro Support. The problem may not be fixed with a replacement camera. It would be best to have GoPro Support determine the best course of action.
  • Page 12 NOTES...

  • Page 13: Seals + Housing

    SEALS + HOUSINGS CAMERA SEALS All HERO7 camera doors lock out water using rubber seals. HERO7 Black has a side and bottom door. HERO7 White and HERO7 Silver only have side doors. Bottom door on Side door on all HERO7 Black. HERO7 cameras.
  • Page 14 NOTES...

  • Page 15: Mounting Tips

    Use to tether your camera directly to your • Helmet Front + Side Mount gear or the included adhesive anchor. GoPro mounts are extremely versatile, but Provides an extra layer of security in perform best when used for the activities extreme conditions.
  • Page 16 NOTES...

  • Page 17: Accessory Tips

    ACCESSORY TIPS FLOATY Floaty is only tested to float the camera and small mounts (like mounting buckles). Works with other floating mounts including The Handler (Floating Hand Grip), Gooseneck and the grip of the 3-Way (without the extension arm and tripod). Be sure to use the correct Backdoor when mounting Floaty.
  • Page 18 NOTES...

  • Page 19: Water Damage + Lost Cameras

    WATER DAMAGE + LOST CAMERAS FREQUENTLY ASKED QUESTIONS: Is water damage covered under warranty? No. GoPro does not replace a camera under warranty for water damage because of the high potential for user error. • Remind customers to review and follow the instructions carefully when sealing waterproof housings and doors.
  • Page 20 NOTES...

  • Page 21: Smudges, Water Spots + Fogging

    Breathe gently on the lens to fog it up then gently wipe with a soft cloth. Repeat until clean. • GoPro does not recommend using a cleaning solution. WARNING: If you use a cleaning solution, you run the risk of getting fluid into the lens system.
  • Page 22 NOTES...

  • Page 23: Motion Blur In Photos

    Use a tripod or other non-handheld mounts to take the shot. • Use the GoPro App, a Smart Remote, or voice control to capture the shot without touching the camera. Recommend using Time Lapse or Burst mode at shorter intervals. This can increase the shutter speed and make it easier to get a clear photo.
  • Page 24 NOTES...

  • Page 25: Pixelation In Photos + Videos

    Recommend the customer take some test shots before finalizing their FOV for a project to make sure they’re happy with the image. They can use the GoPro app or the built-in touch display to view their test shots.
  • Page 26 NOTES...

  • Page 27: Low-Light Shooting

    LOW-LIGHT SHOOTING PROBLEM: The customer is not happy with their low-light shots. NOTE: This is to be expected when shooting in certain environments. HOW TO FIX IT: Camera settings are the primary cause of this problem. If the customer wants brighter shots: •...
  • Page 28 NOTES...

  • Page 29: Focus Problems

    Viewing on their phone or built-in touch display will not show the same quality as on a computer. If these steps are not solving the issue, please direct the customer to GoPro Support to further investigate. If the customer is unwilling, feel free to replace the camera for the customer per your retailer’s/store’s replacement policy.
  • Page 30 NOTES...

  • Page 31: Wind Noise

    WIND NOISE PROBLEM: Too much wind noise in videos. HOW TO FIX IT: Make sure the microphones are not blocked Shake the camera or blow on the mic to remove water and debris from the microphone holes. Do not use compressed air to blow into the mic holes. This could damage the internal waterproof membranes. Set the microphones to filter out wind noise From the video screen, tap the settings and turn Protune on.
  • Page 32 NOTES...

  • Page 33: Muffled Audio

    MUFFLED AUDIO PROBLEM: Audio is muffled when using Supersuit. NOTE: When the camera is inside Supersuit, it is expected that the audio will sound more muffled than when it is not encased. HOW TO FIX IT: Recommend the customer try The Frame or Skeleton Backdoor. WARNING: The Frame and Skeleton Backdoor do not provide additional waterproof protection.
  • Page 34 NOTES...

  • Page 35: Audio Interference

    Have the customer play back the video and listen to the audio without headphones. If these steps don’t solve the problem, direct the customer to GoPro Support to further investigate. If the customer is unwilling, feel free to replace the customer’s camera per your retailer’s/store’s policy. If this occurs a second time, direct them to GoPro Support.
  • Page 36 NOTES...

  • Page 37: Wifi + Smart Remote Pairing

    WIFI + SMART REMOTE PAIRING HOW TO PAIR WI-FI + SMART REMOTE TO HERO7 BLACK: PUTTING HERO7 BLACK INTO PAIRING MODE 1. Press the Mode button to power the camera on. 2. Swipe down on the touch screen to access the Dashboard. 3.
  • Page 38 NOTES...

  • Page 39: Charging Your Smart Remote

    CHARGING YOUR SMART REMOTE Turn your remote off. Use the USB cable that came with the remote to connect it to a computer, wall charger or auto charger that outputs 5V 1A. Once plugged in, the red LED on the remote will illuminate. It turns off when the battery is fully charged.
  • Page 40 NOTES...

  • Page 41: Smart Remote Charging Problems

    Should be about 2 hours with a wall charger and about 4 hours with a computer USB port; ensure the customer is waiting long enough. If the problem is not resolved with these steps, send the customer to GoPro Support. NOTE: If the customer isn’t willing to reach out directly to support, replace the remote under your retailer’s/ store’s replacement policy.
  • Page 42 NOTES...

  • Page 43: Pairing To Gopro App

    You will see a section to change your camera’s name, or you can tap on the bottom button to leave the name as it is. • Once a name is set, your GoPro App will show a live preview of your camera. You’re all set! Return to Contents...
  • Page 44 NOTES...

  • Page 45: Camera Compatibility Ith Device Playback

    CAMERA COMPATIBILITY WITH DEVICE PLAYBACK PLAYBACK ON A TV HDMI VIDEO OUT WITH CANNOT PLAY BACK ON A TV HDMI CABLE HERO7 BLACK HERO7 SILVER HERO7 WHITE SYSTEM REQUIREMENTS FOR HD PLAYBACK ON A COMPUTER For lower resolution videos (1080p 30fps and lower): •...
  • Page 46 NOTES...

  • Page 47: Choppy Playback

    Be sure that your computer is running the latest version of its operating system. • Download and install the Quik desktop app from gopro.com/apps or use an SD card reader or adapter to copy the files to a computer. •...
  • Page 48 NOTES...

  • Page 49: Understanding The Gopro Warranty

    (2 years in the EU). • In the event of such defects during this period, GoPro will repair or replace the defective part or product with a comparable part or product at GoPro’s sole discretion.
  • Page 50 NOTES...

  • Page 51: Additional Gopro Resources

    ADDITIONAL GOPRO RESOURCES GOPRO SUPPORT gopro.com/help YOUTUBE TUTORIALS youtube.com/user/GoProTutorials PRODUCT MANUALS gopro.com/support/product-manuals-support Return to Contents...
  • Page 52 NOTES...

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