Printing Issues - HP Ink Tank 110 series User Manual

Printing issues

What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor
Troubleshoot problems with
print jobs not printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the input tray. If you are still unable to print,
try the following in order:
1. Check for error messages from the printer software and resolve them by following the on-screen
instructions.
2. Disconnect the USB cable between your computer and the printer, and then reconnect the USB cable.
3. Verify that the printer is not paused or offline.
To verify that the printer is not paused or offline
a. Depending upon your operating system, do one of the following:
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b. Double-click or right-click your printer and select See what's printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Offline.
d. If you have made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
ENWW
The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically.
NOTE: This utility is only available for Windows operation systems.
Use an HP online troubleshooting wizard
Get step-by-step instructions if the printer is not responding or printing.
Windows 10: From the Windows Start menu, select Windows System from the app list, select
Control Panel, and then click View devices and printers under Hardware and Sound.
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
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