Frequently Asked Questions - Transcend StoreJet 25 User Manual

7. Frequently Asked Questions

If a problem occurs with your StoreJet, please first check the information listed below before
taking your StoreJet for repair. If you cannot find any ideal solution to your question below, ,
please consult your dealer, service center, or local Transcend branch office.
You can also visit Transcend website for FAQ and Technical Support services at
http://www.transcend-info.com/Support/service.
 I installed an OS onto the StoreJet. Why can't I boot from it ?
StoreJet is mainly designed to be a removable storage device. If you would like to boot
from StoreJet, please check if your computer supports bootable USB functions, and if the
StoreJet can be detected upon booting. Also, please make sure that the software installed
can support booting from USB devices. If the StoreJet cannot be detected upon booting,
then your computer does not support booting from StoreJet.
 What should I do if the transfer speed of my StoreJet is too slow ?
1. Please use Transcend RecoveRx
version only). Visit
information.
Warning: this action will delete all the data stored in your StoreJet, so please
backup your data first before formatting.
2. You may want to check if any bad block is in your HDD by executing share software
(e.g HD Tune) or running the "CHKDSK" command.
For more information about "CHKDSK" command, please go to:
http://support.microsoft.com/kb/315265/en-us
 I cannot copy large files to the StoreJet.
Please check the following:
1. Is there enough available disk space?
2. Is the file larger than 4GB? If so, please check if the StoreJet's file system is FAT32. It
can be recognized on most types of computers, game consoles and media playback
devices. However, the FAT32 file system does not support large files that exceed
4GB in size. If you plan to store large files that are larger than 4GB, you will need to
convert the drive to a different file system such as NTFS or exFAT.
 Why is it that my hard disk can only be allocated to 2TB, and the remaining
capacity is displayed as "Unallocated"?
Please delete the already allocated volume and then convert the MBR-type disk into a
GPT-type disk to solve this problem.The steps are as follows:
https://us.transcend-info.com/Support/FAQ-1145
™
completely re-formatting your drives (Windows
https://us.transcend-info.com/Support/Software-4/
10
for more