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troubleshooting
If you are having trouble with your mobile device, try these troubleshooting procedures before contacting a service professional.
While using your device, the following messages may
appear:
Message
Try this to solve the problem:
Ensure that the SIM card is installed
No SIM card.
correctly.
When using the device for the first time or
when the PIN requirement is enabled, you
SIM card is
must enter the PIN supplied with the SIM
locked.
card. You can disable this feature by using
the Lock SIM card menu.
Message
Try this to solve the problem:
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
PIN2
with the SIM card. For details, contact your
service provider.
Your SIM card is blocked, usually as a result
SIM card is
of entering your PIN incorrectly several
PUK-locked.
times. You must enter the PUK supplied by
your service provider.
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