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Requesting Technical Support
Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer
with an active J-Care or Partner Support Service support contract, or are covered under warranty, and need postsales technical
support, you can access our tools and resources online or open a case with JTAC.
JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at
https://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf
Product warranties—For product warranty information, visit
JTAC Hours of Operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support
Center (CSC) that provides you with the following features:
Find CSC offerings:
https://www.juniper.net/customers/support/
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
Download the latest versions of software and review release notes:
Search technical bulletins for relevant hardware and software notifications:
Join and participate in the Juniper Networks Community Forum:
Open a case online in the CSC Case Management tool:
To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool:
https://entitlementsearch.juniper.net/entitlementsearch/
Opening a Case with JTAC
You can open a case with JTAC on the Web or by telephone.
Use the Case Management tool in the CSC at
Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico).
For international or direct-dial options in countries without toll-free numbers, visit us at
https://www.juniper.net/support/requesting-support.html.
Juniper Networks, the Juniper Networks logo, Juniper, and Junos are registered trademarks of Juniper Networks, Inc. and/or its affiliates in the United States
and other countries. All other trademarks may be property of their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this
document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Copyright © 2018 Juniper
Networks, Inc. All rights reserved. Part Number: 530-084956 Rev. 01, April 2018.
https://www.juniper.net/documentation/
https://www.juniper.net/cm/
https://www.juniper.net/cm/.
TCX1000 2-Degree 8-Channel Multiplexer Quick Start Guide
.
https://www.juniper.net/support/warranty/
https://kb.juniper.net/
https://www.juniper.net/customers/csc/software/
https://kb.juniper.net/InfoCenter/
https://www.juniper.net/company/communities/
.
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