Before Contacting A Service Center - Samsung NX100 User Manual

Appendix

Before contacting a service center

If you are having trouble with your device, try these troubleshooting
solutions before contacting a service professional.
Give other accessories, such as memory card and battery when requesting a
warranty service.
Situation Suggested remedies
• Make sure that the battery is inserted.
• Make sure that the battery is inserted
Cannot turn on the
camera correctly.
• Charge the battery.
• Charge the battery.
• Your camera may be in Power save mode.
(p. 94)
The power turns off
• The camera may be turned off automatically
suddenly
to prevent the memory card from being
damaged due to excessive heat. Turn on your
camera again.
• The battery may lose power more quickly
in low temperatures (below 0° C). Keep the
battery warm by putting it into your pocket.
• Using the flash or recording videos depletes
The camera is losing
the battery quickly. Recharge if needed.
battery power quickly
• Batteries are consumable parts that must be
replaced over time. Get a new battery if the
battery life is diminishing quickly.
Situation Suggested remedies
• There is no space on the memory card.
Delete unnecessary files or insert a new card.
• When the AF Priority function is turned on,
you cannot take a photo unless the focus is
set correctly. Set AF Priority to Off or focus
on the subject correctly. (p. 63)
• Format the memory card.
• The memory card is defective. Get a new
Cannot take photos
memory card.
• The memory card is locked. Unlock the card.
(p. 117)
• Make sure that the camera is switched on.
• Charge the battery.
• Make sure that the battery is inserted
correctly.
The camera freezes
Remove the battery and insert it again.
While using the camera, it may heat up. This
The camera heats up is normal and should not affect your camera's
lifespan or performance.
The date and time are
Set the date and time in the display settings
menu.
incorrect
The display or
Remove the battery and insert it again.
buttons do not work
The memory card has
The memory card has not been formatted or
an error has become corrupt. Format the card.
122