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• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
• Make sure that you have dialled a valid number and have touched
Call.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in aeroplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM card
valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in aeroplane mode.
The caller's name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
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• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume key.
• Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialled
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure that your operator's voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone storage as it might be full.
• Contact your network operator to check service availability and MMS
parameters.
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