Finding The Serial Number And Model Number - HP iPAQ Product Information Manual

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Connect your HP iPAQ to a different USB port on your personal
computer.
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Check your mini-USB synchronization cable. Consider using another
mini-USB synchronization cable if one is available to you.
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Try synchronizing via a Bluetooth connection. Refer to the printed or CD-
based documentation that came with your HP iPAQ for specific
instructions.
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Restart your personal computer and perform a soft reset on your HP
iPAQ. (A soft reset does not erase any of your settings, programs or
data.) Use the stylus to lightly press the Reset button. Your HP iPAQ
restarts and displays the QuickStart Tour. Once your personal computer
and HP iPAQ restart, reconnect your HP iPAQ to your personal
computer.
●
Uninstall ActiveSync from your personal computer and then reinstall it.
To uninstall ActiveSync from your personal computer, click Start >
Control Panel > Add or Remove Programs > Microsoft
ActiveSync. Then click the Remove button and click Yes.
●
After trying the above solutions without any success in solving your
connection problem, perform a factory reset on your HP iPAQ. (A factory
reset clears all user-installed settings, programs, and data and restores
your HP iPAQ to factory settings.)
You can reinstall your applications on your HP iPAQ once the factory reset
is complete by using ActiveSync on your personal computer. Once your HP
iPAQ is synchronized properly, go to ActiveSync on your personal computer
and select Tools > Add/Remove Programs and select any programs you
want to reinstall.

Finding the Serial Number and Model Number

Locate the serial and model numbers before contacting HP Customer
Support, particularly if you are calling for in-warranty support.
View the serial number and model ID by tapping Start > Programs > HP
Help And Support > Serial and Model Number.
16 HP iPAQ Product Information Guide ENWW