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HELIX® 5 Series In-Dash Mounting Installation Guide
Returning Your Unit for Service
Before sending your unit in for repair, please contact the factory, either by
phone or by email, to obtain a Repair Authorization Number for your unit.
NOTE: Please do not return your Humminbird to the store for service.
Please have your product model name and serial number available
before calling the factory. If you contact the factory by e-mail, please
include your product model name and serial number in the e-mail, and
use Request for Repair Authorization Number for your e-mail subject
header. You should include your Repair Authorization Number in all
subsequent communications about your unit.
For IN-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Humminbird Customer
Service.
• Tag product with your name, street address, phone number and
your assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Include a copy of your receipt (to show proof and date of purchase).
• Return product freight prepaid to Humminbird, using an insured
carrier with delivery confirmation.
For OUT-OF-WARRANTY service, complete the following steps:
• Obtain a Repair Authorization Number from Humminbird Customer
Service.
• Include payment in the form of credit card number and expiration
date, or a money order. Please do not send cash.
• Tag product with your name, street address, phone number and
your assigned Repair Authorization Number.
• Include a brief written description of the problem.
• Return product freight prepaid to Humminbird, using an insured
carrier with delivery confirmation.
Contact Humminbird
Web site
E-mail
Telephone
Direct Shipping
WARNING! This device should not be used as a navigational aid to
prevent collision, grounding, boat damage, or personal injury. When
the boat is moving, water depth may change too quickly to allow time
for you to react. Always operate the boat at very slow speeds if you
suspect shallow water or submerged objects.
WARNING! Disassembly and repair of this electronic unit should only
be performed by authorized service personnel. Any modification of the
serial number or attempt to repair the original equipment or accessories
by unauthorized individuals will void the warranty.
ENVIRONMENTAL COMPLIANCE STATEMENT: It is the intention of Johnson
Outdoors Marine Electronics, Inc. to be a responsible corporate citizen,
operating in compliance with known and applicable environmental regulations,
and a good neighbor in the communities where we make or sell our products.
WEEE DIRECTIVE: EU Directive 2002/96/EC "Waste of Electrical and Electronic
Equipment Directive (WEEE)" impacts most distributors, sellers, and
manufacturers of consumer electronics in the European Union. The WEEE
Directive requires the producer of consumer electronics to take responsibility
for the management of waste from their products to achieve environmentally
responsible disposal during the product life cycle.
WEEE compliance may not be required in your location for electrical &
electronic equipment (EEE), nor may it be required for EEE designed and
intended as fixed or temporary installation in transportation vehicles such as
automobiles, aircraft, and boats. In some European Union member states,
these vehicles are considered outside of the scope of the Directive, and EEE for
those applications can be considered excluded from the WEEE Directive
requirement.
This symbol (WEEE wheelie bin) on product indicates the product must
not be disposed of with other household refuse. It must be disposed of
and collected for recycling and recovery of waste EEE. Johnson
Outdoors Marine Electronics, Inc. will mark all EEE products in
accordance with the WEEE Directive. It is our goal to comply in the collection,
treatment, recovery, and environmentally sound disposal of those products;
however, these requirements do vary within European Union member states.
For more information about where you should dispose of your waste
equipment for recycling and recovery and/or your European Union member
state requirements, please contact your dealer or distributor from which your
product was purchased
© 2017 Johnson Outdoors Marine Electronics, Inc. All rights reserved.
humminbird.com
service@humminbird.com
1-800-633-1468
Humminbird
Service Department
678 Humminbird Lane
Eufaula, AL 36027 USA
4
532319-1_B
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