Dell PP17S Setup Manual page 29

Click
4. End Task.
If the computer stops responding —
NOTICE: You might lose data if you are
unable to perform an operating system
shutdown.
Turn the computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your mouse, press and hold the power
button until the computer turns off. Then turn
your computer back on.
If a solid blue screen appears — Turn the
computer off. If you are unable to get a
response by pressing a key on your keyboard or
moving your pointer or mouse, press and hold
the power button until the computer turns off.
Then turn your computer back on.
If you have other software problems —
• Always keep backup copies of your
important data.
• Use a virus-scanning program to check your
computer.
Using Your Dell™ Laptop
• Save and close any open files or programs
and shut down your computer through the
Start menu.
• Check the software documentation or
contact the software manufacturer for
troubleshooting information:
– Ensure that the program is compatible
with the operating system installed on
your computer.
– Ensure that your computer meets the
minimum hardware requirements needed
to run the software. See the software
documentation for information.
– Ensure that the program is installed and
configured properly.
– If necessary, uninstall and then reinstall
the program. Dell Support Center.
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