Appendix A: Service Information - Mackie FreePlay HOME Owner's Manual

Appendix A: Service Information

If you think your FreePlay GO or FreePlay HOME has a
problem, please check out the following troubleshooting tips
and do your best to confirm the problem. Visit the Support
section of our website (www.mackie.com/support) where
you will find lots of useful information such as FAQs and
other documentation. You may find the answer to the problem
without having to part with your FreePlay.
Troubleshooting
No power
• Our favorite question: Is it plugged in? Make sure
the included power adapter is securely fastened
to both the FreePlay and AC outlet.
• Is the power LED on the top panel illuminated?
• Is the battery charged?
No sound
• Is the level of the input source turned all the way down?
Verify that all the volume controls in the system are
properly adjusted.
• Is the signal source working? Make sure the connecting
cables are in good repair and securely connected at both
ends. Make sure the output level control of the source
is turned up sufficiently.
Poor sound
• Is it loud and distorted? Make sure that you're not
overdriving a stage in the signal chain. Verify that
all level controls are set properly.
• Is the input connector plugged completely into the jack?
Be sure all connections are secure.
Noise
• Make sure all connections to the FreePlay are good
and sound.
• Make sure none of the cables are routed near AC cables,
power transformers, or other EMI-inducing devices.
• Is there a light dimmer or other SCR-based device on
the same AC circuit as the FreePlay? Use an AC line filter
or plug the FreePlay into a different AC circuit.
Bluetooth Issues
• Please email or call Technical Support if you
are having Bluetooth connection issues:
o mackie.com/support-contact
o 1-800-898-3211
Repair
For warranty service, refer to the warranty information
on page 12.
Non-warranty service is available at a factory-authorized
service center. To locate the nearest service center, visit
www.mackie.com/support/service-locator. Service for
FreePlays living outside the United States may be obtained
through local dealers or distributors.
If you do not have access to our website, please call our Tech
Support department at 1-800-898-3211 (normal business hours,
Pacific Time), to explain the problem. They will tell you where
the nearest factory-authorized service center is located in your
area.
Please write the serial numbers here for future reference
(i.e., insurance claims, tech support, return authorization,
make dad proud, etc.)
Purchased at:
Date of purchase:
9
Owner's Manual