Verizon FiOS Quantum Quick Setup Manual

FiOS Quantum Gateway
TM
QUICK
SETUP GUIDE
FOR EXISTING
FiOS® INTERNET
CUSTOMERS
Follow the steps
inside to set up
your router.
TROUBLESHOOTING
PROBLEM: POWER/INTERNET LIGHT DOES NOT BECOME SOLID.
• SOLUTION: If WAN is using coax, make sure the coax cable is securely connected
to the coax connector on the Gateway.
• SOLUTION: If WAN is using Ethernet, make sure the white Ethernet cable is connected
to the white Ethernet port on the Gateway (not to the yellow LAN Ethernet connectors).
PROBLEM: UNABLE TO CONNECT TO THE Wi-Fi NETWORK.
• SOLUTION: Make sure you are selecting the Wi-Fi network (SSID)
printed on the sticker on the back of the Gateway.
• SOLUTION: Make sure you are correctly entering your Wi-Fi password
(password is case sensitive, make sure Caps Lock is off).
PROBLEM: CANNOT ACCESS MYFiOSGATEWAY.COM
• SOLUTION: Make sure the PC is connected to one of the four LAN Ethernet ports,
or wirelessly to the Gateway.
• SOLUTION: Close and reopen the browser to make sure the browser is not caching
an old page. Also, try clearing the browser cache via the browser settings menu.
• SOLUTION: Ensure the computer you are connecting to the Gateway is set up to
dynamically receive an IP address. Open your computer's network properties and make
sure "Obtain an IP address automatically" is selected.
• SOLUTION: Make sure that TCP/IP protocol is set up properly on your computer. Open your
computer's network properties and make sure "Internet Protocol (TCP/IP)" is turned on.
SUPPORT:
Detailed instructions on setting up a home wireless
network are available at verizon.com/fioshomenetwork.
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Videos are available at verizon.com/quickguides.
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