Honeywell HEIPTZ-2201W-IR User Manual page 60

Honeywell
3.The images do not flow.
Possible reason 1: The frame rate of Network High Speed Dome is too low.
Solution: Increase the video frame rate
Possible reason 2: Too many users are viewing the images.
Solution: Block some clients or reduce the video frame rate.
Possible reason 3: The bandwidth is low.
Solution: Reduce video frame rate or video compression bit rate.
4.Fail to visit Network High Speed Dome via IE browser.
Possible Reason 1: Network is disconnected.
Solution: Connect your PC to network, checking whether it works properly or not. Check whether there is
cable failure or network failure caused by PC virus, until PCs can be connected with the command of Ping.
Possible reason 2: IP Address has been occupied by other devices
Solution: Stop the connection between Network High Speed Dome and Network, hook up Network High
Speed Dome to PC separately, reset IP address according to the proper operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution: Check IP address, subnet masking address of the DVS and the settings of Gateway.
Possible reason 4: Physical address of network conflict with Network High Speed Dome
Solution: Modify the physical address of Network High Speed Dome.
Possible Reason 5: Web port has been modified
Solution: Contact Network Administrator to obtain related information.
5.The color of images is abnormal (green or other colors).
Sometimes Network High Speed Dome images cannot display properly for the difference between Graphics
Cards, the images appears to be green or other colors, then you should run the programme Config.exe (or
run C:\windows/ system32\Config.exe)to set the following parameters of display buffer: auto-detection, used
display card memory or system memory, then reopen IE and connect Network High Speed Dome.
6.There is no sound while monitoring.
Possible Reason 1: No audio input connection
Solution: Check audio connection of the host
Possible Reason 2: The audio option of Network High Speed Dome is off
Solution: Check audio parameter settings to see if you have opened the audio.
7.Search NVS software cannot find device.
Possible reason: Search NVS software adopts multicast protocol to perform searching. But the firewall
forbids multicast data packet.
Solution: Disable the firewall.
8.Image processing doesn't work properly.
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