Related Manuals for Dell Chromebook 11 3180
Summary of Contents for Dell Chromebook 11 3180
- Page 1 Chromebook 11 3180 Disassembly and Reassembly Guide - For use by Dell Certified Technicians only Regulatory Model: P26T Regulatory Type: P26T002...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Contents 1 Working on your computer..........................6 Safety instructions................................6 Before working inside your computer..........................6 After working inside your computer..........................7 2 Removing and installing components......................8 Recommended tools................................8 microSD card..................................8 Removing microSD card..............................8 Installing microSD card..............................8 Base cover..................................8 Removing base cover.............................. - Page 4 Disk Partition Map..............................37 Developer and Recovery mode..........................38 Coreboot + U-boot Custom Firmware........................38 Chrome vs Chromium OS............................39 View system information..............................39 Dell activity light................................42 Overview..................................42 Raise your Hand/Answer Question/Discussion buttons..................43 MultiColor Poll ................................44 5 Technology and components........................45 Keyboard...................................
- Page 5 7 Contacting Dell............................79 Contents...
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Page 6: Working On Your Computer
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 7: After Working Inside Your Computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your computer. CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. Replace the battery. -
Page 8: Removing And Installing Components
Removing and installing components This section provides detailed information on how to remove or install the components from your computer. Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe microSD card Removing microSD card... - Page 9 Pry the base cover from the edge. NOTE: You may need a 3c plastic scribe to pry the base cover from the edge. Lift the base cover away from the computer. Removing and installing components...
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Page 10: Installing Base Cover
Installing base cover Toe in the base cover front edge into the system. Press the edges of the cover until it clicks into place. Replace the M2.5x7 screws to secure the base cover to the computer. Install the microSD card Follow the procedure in After working inside your computer. -
Page 11: Keyboard
Replace the M2.0x3.0 screws to secure the battery to the computer. Install the: base cover microSD card Follow the procedure in After working inside your computer. Keyboard Removing keyboard Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery... -
Page 12: Installing Keyboard
Installing keyboard Align the keyboard trim with the tabs on the computer, and press it until it clicks into place. Connect the keyboard cable on the system board. Install the: battery base cover microSD card Follow the procedure in After working inside your computer. -
Page 13: Audio Board
Audio board Removing audio board Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery To remove the audio board: Disconnect the audio cable from the connector on the audio board [1]. b Remove the M.2.0x3.0 screw that secures the audio board on the computer [2]. Lift the audio board away from the computer [3]. -
Page 14: Power Connector Port
Power connector port Removing power connector port Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery To remove the power connector port: Disconnect the power connector cable from the connector on the system board [1]. b Remove the M.2.0x3.0 screws that secure the power connector port on the computer [2]. -
Page 15: Speaker
Speaker Removing speaker Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery To remove the speaker: Disconnect the speaker cable from the connector on the system board [1]. b Remove the adhesive tape that secures the speaker cable on the computer . Unroute the speaker cable from the routing channel [2]. -
Page 16: Installing Speakers
Installing speakers Place the speakers into the slots on the computer. Route the speaker cable through the retention clips through routing channel. Affix the adhesive tape to secure the speaker cable on the computer. Connect the speaker cable to the connector on the system board. Install the: battery base cover... - Page 17 To remove metal bracket: Remove the screws (M2.0x3.0, M.2.0x2.0) that secure the metal to the touchpad on the computer [1]. b Remove the adhesive tape [2]. Slide and remove the metal bracket [3]. NOTE: Remove the adhesive tape that secures the speaker cable on the metal bracket. Remove the touchpad from the computer.
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Page 18: Installing Touchpad
Installing touchpad Place the touchpad into the slots on the computer. Place the metal bracket, and affix the adhesive tape. Replace the screws (M2.0x3.0, M.2.0x2.0) that secure the metal bracket on the computer. NOTE: Affix the adhesive tape that secures the speaker cable on the metal bracket. Connect the touchpad cable. - Page 19 Disconnect the following cables: audio cable [1] b keyboard cable [2] touch pad cable [3] To disconnect the cable: Disconnect coin cell battery, power connector port, and speaker cable [1, 2, 3]. b Remove the M2.0xM3.0 screws and lift the metal bracket that secure on the system board [4, 5]. Removing and installing components...
- Page 20 To remove metal bracket: Remove the screw M2.0x3.0 and lift the metal bracket that secures the WLAN card on the system board [1, 2] b Disconnect the WLAN cables [3]. Remove the screws M2.0x.30 and lift the metal bracket that secures the display cable on the computer [4, 5] d Lift the latch, and disconnect the cable [6] Remove the M2.
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Page 21: Installing System Board
Installing system board Align the system board with the screw holders on the computer. Tighten the M2.0x3.0 screws to secure the system board to the computer. Connect the display cable to the connector. Place the metal bracket over the connector and tighten the M2.0x3.0 screws to secure the display cable to the computer. Connect the WLAN cables. - Page 22 To disconnect WLAN cable: Remove the screw M2.0x3.0 and lift the metal bracket that secures the WLAN card on the system board [1, 2]. b Disconnect the WLAN cables [3]. Turn over the computer [4]. To remove the display assembly: Remove the display hinge screws M2.0xM5.0 that secure the display assembly to the computer [1].
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Page 23: Installing Display Assembly
Installing display assembly Place the display assembly to align with the screw holders on the computer. Replace the screws that secure the display hinges to the palm-rest assembly. Flip over the computer. Connect the display cable to the connector on the system board. Place the metal bracket over the (display cable) connector, and tighten the M2.0x3.0 screws to secure the display cable to the computer. -
Page 24: Display Bezel
Display bezel Removing display bezel Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery Remove the hinge cap and the mylar cap that secures the display bezel to the display assembly [1,2]. Remove the M2.5x3.5 screws and pry the edges to release the display bezel from the display assembly Installing display bezel Place the display bezel on the display assembly. -
Page 25: Display Panel
Display panel Removing display panel Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery display assembly display bezel Remove the M2.0x3.0 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the eDP cable [2]. -
Page 26: Installing Display Panel
Installing display panel Connect the eDP cable to the connector, and affix the tape. Replace the display panel to align with the screw holders on the display assembly. Replace the M2.0x3.0 screws to secure the display panel to the display assembly. Install the: display bezel display assembly... -
Page 27: Installing Display Hinge
Remove the M2.5x2.5 screws that secure the display hinge to the display assembly [1]. b Lift the display hinge away from the display assembly [2]. Installing display hinge Place the display hinge cover on the display assembly. Replace the M2.5x2.5 screws to secure the display hinge cover to the display assembly. Install the: display panel display bezel... -
Page 28: Display Back Cover
Disconnect the camera cable from the connector [1]. b Lift the camera away from the display [2]. Display back cover Removing display back cover Follow the procedure in Before working inside your computer. Using the plastic scribe pry the edges of the display back cover. Removing and installing components... - Page 29 Remove the display back cover away from the computer. Removing and installing components...
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Page 30: Installing Display Back Cover
NOTE: The display back-cover and antenna assembly cannot be further disassembled once all the pre-removal parts procedures are completed. The picture and table below shows the display back-cover and antenna assembly after performing the pre-removal parts procedures for any display back-cover and antenna assembly replacement. Display cable LED Daughter board Camera module... -
Page 31: Palm Rest
Follow the procedure in After working inside your computer Palm rest Replacing palm rest Follow the procedure in Before working inside your computer. Remove the: microSD card base cover battery keyboard audio power connector speaker touchpad display assembly system board NOTE: The component you are left with is the palm rest. - Page 32 battery base cover microSD card Follow the procedure in After working inside your computer. Removing and installing components...
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Page 33: Product Specification
Intel HD Graphics 500 Memory • LPDDR3 2 GB • LPDDR3 4 GB AC Adapter 65 W Dell E4 series AC adapter Battery 3-cell lithium ion (42 Whr Rechargeable) Audio Codec Realtek I2S based codec ALC5650 Integrated Microphone Akustica AKU240 digital-output MEMS microphone... - Page 34 Features Chromebook 11 (3180) Internal MiniCard Slots (NGFF) Warranty • 1 year onsite repair/service • ProSupport with NBD Onsite • Premium Phone Support In-Home • 1-4 years warranty extension options. Multiple Display Options A connector is available for an external HDMI display up to 1080p Dock Options Regulatory and Environmental Compliance Regulatory and product certification for US and EMEA...
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Page 35: Software
Software This section provides information about the operating system, commands, and bundled software for Dell Chromebook 11 (3180). Topics: • Operating system • View system information • Dell activity light Operating system This page contains information about the operating system used by the Dell Chromebook 11 (3180). -
Page 36: Verified Boot
• Syncronisability • High power at low cost • Easy to learn and use • Documents, calendar, e-mail, contacts, and tasks available online and offline, and all securely backed-up and synchronised in the cloud. • Access to the Chrome web app store •... -
Page 37: Disk Partition Map
The Developer Mode switch turns off verified boot (at the Kernel stage) to enable users to run Chromium OS (or other OS). The BIOS is always verified. Disk Partition Map There are two copies of Chrome OS on disk: an active copy and a backup copy. Each copy consists of a kernel partition and a root file system. -
Page 38: Developer And Recovery Mode
Developer and Recovery mode Table 2. Developer and Recovery mode Developer Mode Recovery Mode • Used to boot without verification. • Allows a user to reinstall the Chrome OS from a USB key or SD card. • Can be turned on via key combination during boot. •... -
Page 39: Chrome Vs Chromium Os
This page contains all the information about viewing system information for the Dell Chromebook. Dell Chromebook 11 (3180) does not support Dell BIOS. Hence, there are several ways to check system specifications depending on the information you are searching for. The table below lists some of the most commonly used methods to view system information and specifications. - Page 40 Table 4. View system information Commands Action and Purpose Screenshot Chrome:help View basic OS information. Chrome:settings View information such as screen resolution options (Device>Display settings), touchpad, and other basic hardware information. Software...
- Page 41 Commands Action and Purpose Screenshot Chrome:system View advanced system information such as the Google Chrome version, BIOS information, CPU information, memory information, network status, power supply information, etc. Software...
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Page 42: Dell Activity Light
Overview Dell Activity Light can be used as an indicator for the interaction between school teacher and student, and Dell has designed a software over this feature. The application will not be factory installed when product RTS, but it can be downloaded and installed via the web-store through the following link: https://chrome.google.com/webstore/detail/dell-led/klhphccnhmdlnljpdljjhehlmplnmini... -
Page 43: Raise Your Hand/Answer Question/Discussion Buttons
Raise your Hand/Answer Question/Discussion buttons Students can either click the on-screen button or press keyboard hot key to on/off the Ask question LED. The on-screen button can be the Chrome application in the menu or the shortcut icon on the task bar. Software... -
Page 44: Multicolor Poll
MultiColor Poll Students can vote with different LED color by either clicking the on-screen button (suggested) or pressing keyboard hot key. Software... -
Page 45: Technology And Components
Keyboard Dell Chromebook 11 (3180) keyboards have a few extra features to help you browse the web effortlessly and efficiently. The keyboard contains a dedicated search key and a new row of web shortcut keys. A standard USB Windows keyboard can also be used with the Chromebook, using the same keyboard shortcuts. - Page 46 Special keys Enter Immersive mode, which hides the tabs and launcher Enter Overview mode, which shows all windows Decrease screen brightness Increase screen brightness Mute Decrease the volume Increase the volume Search applications and the web at the same time. On a Chromebook, this key is on the side, where the Caps Lock key is normally located.
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Page 47: Touchpad
To see more shortcuts, simply press Ctrl+Alt+? To open the keyboard viewer on your screen. Touchpad This page contains information for Dell Chromebook 11 (3180) touchpad gestures. The following table lists some gestures and actions supported by the Chromebook touchpad: Table 7. -
Page 48: Integrated Microphone
Integrated microphone This page contains all the information about the Dell integrated microphone. Akustica AKU240 is an HD Voice quality, top port, digital output MEMS microphone in a small 4.0 x 3.0 x 1.0 mm package. The robust digital output stream from the AKU240 is virtually immune to all forms of Radio Frequency Interference (RFI) and Electromagnetic Interference (EMI) allowing the microphone to be integrated anywhere on the platform regardless of proximity to displays, the Wi-Fi antennae, or other sources of interference that would degrade the signal of conventional analog microphones. - Page 49 these icons, your Chromebook does not support Bluetooth. If your Chromebook supports Bluetooth, it can connect to a wide range of the Bluetooth accessories, including the following: • Keyboards • Mice • Speakers • Headphones • Headsets (audio only) To connect a Bluetooth device with your Chromebook, you need to pair them. Here is how: Sign in to your Chromebook.
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Page 50: Diagnostic And Troubleshooting
• Commonly used CROSH command • Reset Chromebook • Recovery Chromebook Basic troubleshooting This page contains all the information for Dell basic troubleshooting NOTE: Refer to Google Help Center for the online troubleshooter. NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook. - Page 51 Power issues the Chromebook charge and the light is not coming on, perform a hard reset. NOTE: You can perform a hard reset by pressing Refresh + Power. Use a different AC adapter with the same power voltage. Remove the AC adapter, and turn on with the battery power only.
- Page 52 Audio, screen, and camera issues Try adjusting the brightness with the brightness keys at the top of the keyboard. In the status area in the bottom-right of the screen, check the display and make sure there are no issues with a mirrored or extended display.
- Page 53 Touchpad / Hotkeys issues If the cursor still does not move when using the touch pad, try logging in from the Guest account using the tab key to navigate. If users experience touch pad issues with the account that is not the owner (primary) account, delete the user account and re-create it.
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Page 54: Crosh
The Chrome OS does not support ePSA, Dell BIOS, the F12 boot menu, or DellConnect. There are no preboot diagnostics. All troubleshooting must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting tools, information, and advanced settings. -
Page 55: Crosh Commands
Press <Clrl> + <Alt> + <T> The interface appears as shown in the screenshot below: Type in the CROSH command for diagnostics. Type 'help' for a list of available commands. Type help_advanced to display a complete list of commands for debugging purposes Alternately, refer to CROSH Commands for the list of the CROSH commands available for diagnostics. - Page 56 Table 15. Advanced help command Command Purpose battery_test[<test length>] Tests the battery discharge rate for a given number of seconds. No argument defaults to a 300 s test. bt_console [<agent capability>] Enters a Bluetooth debugging console. The Optional argument specifies the capability of a pairing agent the console provides; see the Bluetooth Core specification for valid options.
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Page 57: Chrome Commands
Test for NIC and Internet connection Chrome Information chrome://version More "Who am I" type of stuff Create Recovery USB Stick chrome://imageburner/ Google's version of DBAR/DBRM Chrome Flags chrome://flags Experimental features beyond the scope of what Dell supports Diagnostic and troubleshooting... - Page 58 Purpose Browser Shortcut Explanation Memory Troubleshooting chrome://memory View running processes and memory utilization Module Load chrome://conflicts Shows conflicts of all modules loaded by Chrome Chrome Sync Status chrome://syncchrome://sync-internals Allows troubleshooting of connected accounts Connectivity Troubleshooting chrome://net-internals Comprehensive network/connectivity diagnostics, including DNS analysis, Waterfall and Bandwidth diagnostics, and so on Histogram chrome://histograms...
- Page 59 Table 17. Helpful chrome commands Chrome Commands Purpose Screenshot chrome://flags From here you can enable some of the experimental features that are hidden in the Google Chrome browser. Please note that as mentioned on this page, since these are experimental, these might not work as expected and might cause issues.
- Page 60 Chrome Commands Purpose Screenshot chrome://downloads This is also available from the Menu > Downloads. Shortcut key is Ctrl+J. chrome://extensions This is also available from the Menu > Tools > Extensions. chrome://bookmarks This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O.
- Page 61 Chrome Commands Purpose Screenshot chrome://history This is also available from the Menu > History. Short cut key is Ctrl+H. chrome://memory This will redirect to “chrome://memory- redirect/”. This will display the memory used by the Google Chrome browser. This also displays all the process related to browser with their PID, process name, and the memory it takes.
- Page 62 Chrome Commands Purpose Screenshot chrome://quota-internals This gives information about the disk space quote used by the browser, including the breakdown of how much space the individual websites took under temporary files. chrome://sessions This displays the number of sessions and magic list that are currently running. chrome://settings This is also available from the Menu >...
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Page 63: Commonly Used Crosh Command
Google, and sync statistics. Commonly used CROSH command This page contains information about the most commonly used CROSH commands to diagnose the Dell Chromebook 11 (3180). Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue. - Page 64 Type battery_test 1 into CROSH, and then press Enter. Check the result to confirm that the battery is charging. Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate: Disconnect the AC adapter from the Chromebook. Turn on and sign in to Chromebook.
- Page 65 Press CTRL + ALT + T to open CROSH. Type battery_test 1 into CROSH, and then press Enter. A screen displays the current battery health and discharge rate. • If the Battery health percentage is greater than 50%, the battery is within the expected wear limits. •...
- Page 66 • If the test results show that Battery is Unknown, the battery might need to be replaced. Checking memory Follow the steps below to perform a memory check for Chromebook: NOTE: This will approximately take 20 minutes to complete the test, and it also depends on the capacity of the memory. Turn on and sign in to Chromebook.
- Page 67 A diagnostic screen displays the result of the memory test passed without any errors. Example of a memory test failure. Diagnostic and troubleshooting...
- Page 68 Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter: Follow the instruction to gather the information about the network and diagnose the network errors. Turn on and sign in to Chromebook.
- Page 69 Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test. The diagnostic test log is saved as a.txt (plain text) file in the Files app. Diagnostic and troubleshooting...
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Page 70: Reset Chromebook
If the diagnostic test returns a failure message, make sure the Wi-Fi adapter is enabled and connect to a network. Reset Chromebook This page contains all information about resetting Dell Chromebook 11 (3180). All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash). - Page 71 Click the status area in the lower-right corner, where your account picture appears. Diagnostic and troubleshooting...
- Page 72 Click Settings as highlighted from the screenshot below. Diagnostic and troubleshooting...
- Page 73 Click Show advanced settings to expand the menu. Diagnostic and troubleshooting...
- Page 74 Click the Powerwash button. Diagnostic and troubleshooting...
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Page 75: Recovery Chromebook
Make sure you sign in with your primary Google Account, because this account is set as the owner account. Recovery Chromebook This page contains information about recovering Dell Chromebook 11 (3180). Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it stops working. - Page 76 NOTE: All account information and data stored on your Chromebook, such as photos, downloaded files, and saved networks, will be deleted. Owner privileges for your primary account will also be reset. However, the actual Google Accounts and any data synced to these accounts are not affected by the recovery process. After the recovery process is complete, you will be guided through the initial setup again.
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Page 77: Troubleshooting Tips
Operating System Instructions reinserting your USB drive or SD card. Your USB drive or SD card should now be ready to use for recovery. Create a recovery flash drive by using the Recovery Tool. The tool may not be available in all languages. 1.Click this link to download the Recovery Tool. - Page 78 Question Solution If the problem persists, contact Google Chrome support team. An error message You are using an out-of-date Chrome OS You should download an up-to date recovery image. Simply follow all recovery image. the instructions exactly as specified in Step 2 above. You successfully recovered your Chromebook but now you can not After you have completed recovery, you need to format your USB use your USB or SD card with Windows...
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Page 79: Contacting Dell
Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/support.