Dell Inspiron 11-3162 Service Manual
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Dell Inspiron 11-3162 Service Manual

Dell Inspiron 11-3162 Service Manual

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Inspiron 11 3000
Service Manual
Computer Model: Inspiron 11–3162/3164
Regulatory Model: P24T
Regulatory Type: P24T001

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Summary of Contents for Dell Inspiron 11-3162

  • Page 1 Inspiron 11 3000 Service Manual Computer Model: Inspiron 11–3162/3164 Regulatory Model: P24T Regulatory Type: P24T001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......9 ..................9 Before you begin ..................9 Safety instructions ................10 Recommended tools ....................11 Screw list After working inside your computer......13 Removing the base cover..........14 ....................14 Procedure Replacing the base cover..........19 ....................
  • Page 4 Replacing the I/O board..........28 ....................28 Procedure ..................28 Post-requisites Removing the memory module........29 ................... 29 Prerequisites ....................29 Procedure Replacing the memory module........31 ....................31 Procedure ..................32 Post-requisites Removing the hard drive..........33 ................... 33 Prerequisites ....................33 Procedure Replacing the hard drive..........
  • Page 5 Replacing the power-adapter port....... 42 ....................42 Procedure ..................42 Post-requisites Removing the wireless card......... 43 ................... 43 Prerequisites ....................43 Procedure Replacing the wireless card......... 45 ....................45 Procedure ..................47 Post-requisites Removing the coin-cell battery........48 ................... 48 Prerequisites ....................
  • Page 6 Replacing the display assembly........59 ....................59 Procedure ..................59 Post-requisites Removing the system board........60 ................... 60 Prerequisites ....................60 Procedure Replacing the system board.........64 ....................64 Procedure ..................65 Post-requisites Removing the palm rest and keyboard assembly..66 ................... 66 Prerequisites ....................66 Procedure Replacing the palm rest and keyboard assembly..
  • Page 7 Replacing the display hinges........75 ....................75 Procedure ..................75 Post-requisites Removing the display panel..........76 ................... 76 Prerequisites ....................76 Procedure Replacing the display panel.......... 79 ....................79 Procedure ..................79 Post-requisites Removing the camera..........80 ................... 80 Prerequisites ....................80 Procedure Replacing the camera..........
  • Page 8 Getting help and contacting Dell........88 ................. 88 Self-help resources ..................89 Contacting Dell...

  • Page 9: Before Working Inside Your Computer

    Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety. WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.

  • Page 10: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 11: Screw List

    Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and M2.5x6 assembly keyboard assembly Battery Palm rest and M2x3 keyboard assembly I/O board Base cover M2x3 Hard-drive Palm rest and M2x3 assembly keyboard assembly Hard-drive Hard drive M3x3 bracket...
  • Page 12 Component Secured to Screw type Quantity Screw image Display hinges Display back- M2.5x2.5 cover and antenna assembly Display panel Display back- M1.2x2 cover and antenna assembly...

  • Page 13: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 14: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Using a plastic scribe, remove the screw cap from the base-cover assembly.
  • Page 15 Remove the screws that secure the base-cover assembly to the palm-rest and keyboard assembly. screws (9) base-cover assembly...
  • Page 16 Pry loose the left side of the base-cover assembly from the palm rest and keyboard assembly. palm-rest and keyboard base-cover assembly assembly...
  • Page 17 Slide the base-cover assembly to the right and release it from the HDMI and USB ports. base-cover assembly USB port HDMI port...
  • Page 18 Carefully turn over the base-cover assembly. base-cover assembly palm-rest and keyboard assembly Remove the board.

  • Page 19: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the I/O board. CAUTION: To avoid damage to the computer, ensure that the USB and HDMI port cut-outs on the base-cover assembly is correctly aligned with the USB and HDMI ports on the palm rest and keyboard assembly.

  • Page 20: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 21 Remove the screws that secure the battery to the palm rest and keyboard assembly. battery cable screws (3) battery palm rest and keyboard assembly Tilt the battery (applicable for configuration with hard drive only) to release the tab on the battery from the hard-drive bracket.
  • Page 22 Lift the battery off the palm rest and keyboard assembly. battery palm rest and keyboard assembly hard-drive bracket Follow the step 1 procedure in “Removing the I/O board”.
  • Page 23 Turn the computer over, open the display, and press the power button for five seconds to ground the system board. display power button...

  • Page 24: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Follow the step 4 procedure in “Replacing the I/O board”.

  • Page 25: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 26 Slide and lift the I/O board off the base cover. latch I/O-board cable base cover screw I/O board securing tab...
  • Page 27 Open the latch and disconnect the I/O-board cable from the I/O board. latch I/O-board cable...

  • Page 28: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the I/O-board cable into the connector on the I/O board and close the latch to secure the cable.

  • Page 29: Removing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 30 Remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 31: Replacing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot.

  • Page 32: Post-Requisites

    Slide the memory module firmly into the memory-module slot at an angle and press it down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. memory module memory-module slot notch Post-requisites Replace the battery.

  • Page 33: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 34 Slide and lift the hard-drive assembly off the palm rest and keyboard assembly. screws (3) hard-drive assembly palm rest and keyboard assembly Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 35 Lift the hard drive from the hard-drive bracket. hard-drive bracket screws (4) hard drive...

  • Page 36: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard-drive bracket.

  • Page 37: Removing The Emmc-Card Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites NOTE: The computer is shipped with either hard-drive assembly or eMMC- card assembly depending on the configuration ordered.
  • Page 38 Slide and lift the eMMC-card assembly off the palm rest and keyboard assembly. screws (3) eMMC-card assembly palm rest and keyboard assembly...

  • Page 39: Replacing The Emmc-Card Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the eMMC-card assembly with the screw holes on the palm rest and keyboard assembly.

  • Page 40: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 41 Lift the power-adapter port with its cable, off the palm rest and keyboard assembly. screw power-adapter port cable palm rest and keyboard assembly...

  • Page 42: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 43: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 44 Slide the wireless card from the wireless-card slot on the system board. wireless-card slot wireless card screw antenna cables (2) wireless-card bracket...

  • Page 45: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 46 Replace the screw that secures the wireless card to the palm rest and keyboard assembly. notch wireless card wireless-card slot antenna cables (2) wireless-card bracket screw...

  • Page 47: Post-Requisites

    Post-requisites Replace the battery. Follow the procedure from step 2 to step 5 in “Replacing the base cover”. Follow the step 4 procedure in “Replacing the I/O board”.

  • Page 48: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 49 Carefully peel off and lift the coin-cell battery from the palm rest and keyboard assembly. coin-cell battery cable routing guide coin-cell battery palm rest and keyboard assembly...

  • Page 50: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm rest and keyboard assembly. Route the coin-cell battery cable through the routing guide on the speaker.

  • Page 51: Removing The Speaker

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 52 Release the rubber stubs on the speaker and lift the speaker from the palm rest and keyboard assembly. system board speaker cable speaker coin-cell battery cable routing guide rubber stubs (2)

  • Page 53: Replacing The Speaker

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Insert the rubber stubs on the speaker into the slots on the palm rest and keyboard assembly and snap the speaker into place.

  • Page 54: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 55 Open the latch and disconnect the display cable from the system board. screw display-cable bracket display cable latch...
  • Page 56 Open the palm rest and keyboard assembly at an angle. palm rest and keyboard assembly Remove the screws that secure the display assembly to the palm rest and keyboard assembly.
  • Page 57 Slide and lift the palm rest and keyboard assembly off the display assembly. palm rest and keyboard screws (2) assembly display hinges (2) After performing all the steps, we are left with display assembly.
  • Page 58 display assembly...

  • Page 59: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display back-cover and antenna assembly.

  • Page 60: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 61 Disconnect the coin-cell battery cable from the system board. latch display cable display-cable bracket screw speaker cable coin-cell battery cable Disconnect the power-adapter port cable from the system board.
  • Page 62 Open the latches and disconnect the touch-pad cable and keyboard cable from the system board. power-adapter port cable touch-pad cable latches (2) keyboard cable Remove the screw that secures the system board to the palm rest and keyboard assembly.
  • Page 63 Lift the system board off the palm rest and keyboard assembly. system board screw palm rest and keyboard assembly...

  • Page 64: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 65: Post-Requisites

    Post-requisites Replace the hard drive eMMC-card assembly. Replace the wireless card. Replace the memory module. Replace the battery. Follow step 4 in “Replacing the I/O board”. Follow step 2 to step 5 in “Replacing the base cover”.

  • Page 66: Removing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 67 palm rest and keyboard assembly...

  • Page 68: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 69: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 70 Lift the hinge caps from the display hinges. hinge caps (2) display hinges (2)
  • Page 71 Using your finger tips gently pry and lift the display bezel off the display back- cover and antenna assembly. display bezel display back-cover and antenna assembly...

  • Page 72: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 73: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 74 Lift the display hinges off the display back-cover and antenna assembly. screws (4) display hinges (2)

  • Page 75: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 76: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 77 Carefully turn the display panel over. screws (4) display panel display back-cover and antenna assembly Peel off the adhesive tape from the display cable. Open the latch and disconnect the display cable.
  • Page 78 Lift the display panel off the display back-cover and antenna assembly. adhesive tape display cable latch...

  • Page 79: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.

  • Page 80: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 81 Disconnect the camera cable from the camera. camera cable camera plastic scribe display back-cover and antenna assembly...
  • Page 82 Peel the display cable from the display back-cover and antenna assembly. display back-cover and display cable antenna assembly...

  • Page 83: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the display cable to the display back-cover and antenna assembly. Connect the camera cable to the camera.

  • Page 84: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.

  • Page 85: Assembly

    display back-cover and antenna assembly...

  • Page 86: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface. Post-requisites Replace the camera.

  • Page 87: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.
  • Page 88 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...
  • Page 89 Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

This manual is also suitable for:

Inspiron 11 3000Inspiron 11-3164P24t

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