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Table 4: Technical Documentation for Supported Devices (continued)
Book
SRX 3400 Services Gateway Hardware Guide or
SRX 3600 Services Gateway Hardware Guide
Release Notes
JUNOS Software for SRX-series Services Gateway
Release Notes
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support
contract, or are covered under warranty, and need postsales technical support, you
can access our tools and resources online or open a case with JTAC.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
Description
Describes how to install, maintain, and troubleshoot the services
gateway and components. Each services gateway type has its own
hardware guide.
Summarizes new features and known problems for a particular
release of JUNOS software on SRX-series services gateways,
including J-Web interface features and problems. The release notes
also contain corrections and updates to the manuals and software
upgrade and downgrade procedures.
JTAC policies—For a complete understanding of our JTAC procedures and policies,
review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
JTAC Hours of Operation —The JTAC centers have resources available 24 hours
a day, 7 days a week, 365 days a year.
Find CSC offerings:
http://www.juniper.net/customers/support/
Search for known bugs:
http://www2.juniper.net/kb/
Find product documentation:
Find solutions and answer questions using our Knowledge Base:
http://kb.juniper.net/
Download the latest versions of software and review release notes:
http://www.juniper.net/customers/csc/software/
Search technical bulletins for relevant hardware and software notifications:
https://www.juniper.net/alerts/
Join and participate in the Juniper Networks Community Forum:
http://www.juniper.net/company/communities/
Open a case online in the CSC Case Management tool:
Requesting Technical Support
.
http://www.juniper.net/techpubs/
http://www.juniper.net/cm/
Requesting Technical Support
.
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