Unlock Magazine - Dell PowerVault TL1000 User Manual

Problem Area If...
Cartridge Magazine The magazine will not unlock
after issuing the Unlock
Magazine command from the
Operator Panel...
The magazine can be partially
removed from the library...
The magazine seems stuck on
something inside the library...
Communication You are experiencing difficulty
Functions with exercising some library
functions (for example, updating
firmware or logging in to the
library remotely)...
Encryption Encryption error displayed when
the drive detects an error
associated with an encryption
operation, if the problem
occurred while the tape drive
was writing data to, or reading
data from, tape...
Encryption-related error is
posted...
Then...
1. Power cycle the library.
2. Try unlocking the magazine again (Operator Panel:
Unlock Magazine or Web user Interface: Manage
Library > Unlock Magazine).
a. If the magazine does not unlock, see "Unlocking
the cartridge magazine manually" on page 113.
b. If the magazine does unlock, resume normal
library operations.
1. Verify that you requested the library to unlock the
entire magazine, not just the I/O station (if enabled)
then retry the operation.
2. Carefully pull the magazine out of the library. Stop if
you feel any resistance (as if something is blocking the
magazine inside the library).
3. If the magazine still cannot be removed from the
library, see "Contacting Dell technical support" on
page 111.
1. If you have a recent backup of your configuration,
proceed to the next step. If you do not, try to save one
now (Web User Interface: Configure Library >
Save/Restore).
2. If a static IP address is used, make note of your
library's IP address. With DHCP, proceed to the next
step.
3. Restore factory defaults (Operator Panel:
Configuration > Set Default).
4. With a static IP address, disable DHCP (the default
setting) and enter the library IP address (Web User
Interface: Configure Library > Network; Operator
Panel: Configuration > Configure Network Settings).
With DHCP, proceed to the next step.
5. Restore the library configuration (Web User Interface:
Configure Library > Save/Restore).
1. Check the host application to ensure that the host
application is providing the correct encryption key.
a. Refer to the Sense Data that are returned for an
encryption operation.
b. Retry the encryption operation after the host
application problems are resolved.
2. Reset the drive.
a. Refer to the error code displayed on the Operator
Panel if the drive resets and POST fails.
b. Retry the encryption operation if the drive resets
and POST complete without errors.
3. Ensure that the correct media is being used. Data
encryption is supported by LTO Ultrium 8, Ultrium 7,
6, 5, and 4 Data Cartridges only.
Check the host application's error logs, device driver logs,
tape library error logs, and tape drive error logs for
entries that are related to encryption.
103
Troubleshooting