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Table of Contents
Troubleshooting
Related Manuals for NatComm CRU4
Summary of Contents for NatComm CRU4
- Page 1 CRU4 USER GUIDE For Technical Assistance Please Phone: (07) 5596 5128...
- Page 2 BEFORE you commence recording. ACIF also advise that you should cease recording if requested by the other party. CRU4 has the ability to provide Automatic ORAL notification using the ‘Play Then Record’ facility. A sample advisory message is saved to your supplied CD.
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Page 3: Packing List
(is required for some handsets) PC Connection Cable This cable has AUDIO and COM port plugs. This cable connects CRU4 to : 1) the PC ’Line In’ or ‘Mic’ facility 2) the PC ‘Speaker Output’ facility... -
Page 4: Windows 7 Users
DESCRIPTION Our CRU4 CALL RECORD UNIT is designed to provide powerful and cost effective PC BASED ‘Personal Telephone Call Recording’ facilities, for professional users, when used in conjunction with a PC. CRU4 can be connected to ANY telephone handset including those used with ALL PABX, Commander, VOIP or Residential telephones. -
Page 5: Operating System
GREEN connector of the CRU4 cable. You can also install a second sound card to your PC, for use with CRU4 if you wish to maintain normal use of your original sound card. -
Page 6: Installation Procedure
NB: The device driver is located on the supplied CD. 2) Connect the other end of this cable to the port labelled PC CONNECTION on the CRU4 unit. 3) Connect the supplied 12V power pack to CRU4 and turn it on. Page 6 National Communications... -
Page 7: Installation Diagram
INSTALLATION DIAGRAM National Communications Page 7... - Page 8 7. With the software program loaded, and the supplied serial cable connected to both CRU4 and a PC Serial COM port, your CRS program should open and the COM port used to connect CRU4 should have been automatically detected and displayed.
- Page 9 You must now advise the CRS software where the telephone call input is connected. Select Line In from the drop down box Select Mic (if the Microphone Input has been used) 9. You are ready to TEST your Call Recording Software : a) Pick up your handset and then press the RECORD icon.
- Page 10 INSTALLATION instructions as detailed on page 8-9. 3) Check that your SOUND CARD is functioning CORRECTLY by removing the GREEN connector of the CRU4 PC cable and connecting speakers to this output. If your sound card is set up correctly, you will be able to play music through your speakers.
- Page 11 USING CRS SOFTWARE IMPORTANT NOTE : The CRS Program is loaded by default into your Start Up folder. If you elect to not have it installed in your Start Up folder, you will need to RUN the CRS program, each time you start your computer (ie;...
- Page 12 MP3 format is used, as this provides you with maximum flexibility and convenience when PLAYING files or FORWARDING files to other parties. Yo u r r e c o r d e d c a l l s a r e AUTOMATICALLY SAVED in the : C:\Program Files\RecordSoftware\ MP3Store...
- Page 13 2) Storing Files by DATE and TIME using : Auto Date Stamp The Time and Date file name relates to the time and date that the call was SAVED. C:\Recorded Telephone Calls\5_08_2010_12_16_55_PM.Mp3 C:\Recorded Telephone Calls\5_08_2010_12_22_03_PM.Mp3 C:\Recorded Telephone Calls\5_08_2010_12_31_18_PM.Mp3 If you do not use the Auto Save facility, then files will ONLY be saved by ‘clicking’...
- Page 14 You are provided with a choice of 3 pre-configured ‘Sampling and Save’ settings, for saving your recorded calls. High Quality samples and saves files with the Highest audio quality, (not necessary for phone calls) and uses the most memory. Medium Quality samples and saves files with very good quality, using a moderate amount of memory (usually not necessary for phone use) Standard Quality samples and saves files with a sampling rate...
- Page 15 For Advanced Users, settings are provided for separate selection of t h e a c t u a l A U D I O S A M P L I N G R AT E t h e t e l e p h o n e conversation and also the MP3 BIT RATE SAVE QUALITY that you wish to apply to the sampling.
- Page 16 RECORDING PLAYBACK CRU4 has the ability to PLAYBACK into the telephone handset : 1) Recording Advisory Message 2) MP3 based Messages 3) Previous Telephone Call Recordings 1) Announcement Messages MP3 based Messages can be played into the handset at any time.
- Page 17 If you can only hear YOURSELF : You need to exchange the telephone cable that connects into the HANDSET CONNECTION port of your CRU4. This is because there are TWO different wiring configurations used in curly cord handsets and the handset you are using uses the less common configuration.
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Page 18: Troubleshooting
TROUBLESHOOTING AUDIO PLAYBACK Cont. If you can only hear DIAL TONE : If you cannot hear yourself, then you should adjust the BLUE knob in a clockwise position. Continue turning the knob until the correct volume for yourself is achieved. Turn the BLUE KNOB in a clockwise direction until you can hear yourself clearly. -
Page 19: General Troubleshooting
* Ensure that the supplied PC cable is correctly connected to your PC’s SOUND CARD and COM port and that the other end of this cable is correctly connected to the PC port of your CRU4 device. * Ensure that your CRS software has detected the correct COM port and that it is displayed on your CRS menu (see page 8). -
Page 20: Specifications
SPECIFICATIONS Dimensions (all in mm) 106 (W) x 106 (D) x 43 (H) Weight 225g Power Supply 12VAC/500mA Power Consumption Idle - 0.5 Watts Power Consumption Call - 0.75 Watts Handset Connector RJ 4P4C 4 pin PC output Connector RJ 6P6C 6 pin Power Connector 2.5mm barrel connector ACMA COMPLIANT...