Chapter 5 Troubleshooting - ZyXEL Communications ZyWall SSL 10 User Manual

Chapter 5 Troubleshooting

The connection is slow or intermittent.
• Transmission speed varies depending on your network connection to the ZyWALL and the
traffic load. Check with your network administrator and ask for more bandwidth assigned
to you.
I cannot access a web site (on Mondays).
• Check that the web site is available for access.
• Check that the network administrator has not blocked you from accessing the web site
during specific times.
I cannot access a non-web based application.
• Check that the application is available for access.
• Make sure you have following the instruction in the pop-up information window to access
the application.
• If required, make sure you enter the access account information correctly.
I cannot access a file share.
• Check that the file server is configured properly and is available for access.
• If required, make sure you enter the access account information correctly.
• Contact your network administrator for assistance if the problem persists.
I cannot open a file.
• If your web browser cannot open a file, you are prompted to download it to your computer.
You can then launch the appropriate application to open the file.
I cannot rename/delete/upload a file and/or folder.
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ZyWALL SSL 10 User's Guide