Displays - Polycom SOUNDPOINT IP 33X User Manual

Displays

Symptom
There is no display.
The display is incorrect.
The display has bad contrast.
The display flickers.
Problem
Power is not correctly applied to
the SoundPoint IP 32x/33x
phone.
The contrast needs adjustment.
Outbound or inbound calling is
unsuccessful.
A certain type of older
fluorescent lighting causes the
display to appear to flicker.
Troubleshooting Your SoundPoint IP 32x/33x Phone
Corrective Action
Do one of the following steps:
• Check that the display is illuminated.
• Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
• If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Do one of the following steps:
• Refer to Display Contrast
• Reboot the phone to obtain a default
level of contrast.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Do one of the following steps:
• Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
• Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
display changes in response.
Do one of the following steps:
• Move the SoundPoint IP 32x/33x SIP
phone away from the lights.
• Replace the lights.
• Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
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