Keyboard Does Not Work But Audio Does Work - Microsoft Xbox One Chatpad Manual

If you reconnect the headset to the Chatpad and the audio still isn't working, see
compatible headset to Xbox One
compatible, try the next solution.
Solution 3: Update your controller
1. Plug your Chatpad into the controller.
2. Press the Xbox button to open the guide.
3. Select Settings.
4. Select All Settings.
5. Select Kinect & devices.
6. Select Devices & accessories.
7. Select your controller.
8. Under DEVICE OPTIONS, select Update.
9. Following the instructions to complete the update.
For more information, see
Solution 4: Update your console
Your console must have a November 2015 (or later) update. For more information, see
One operating system versions and system
If the keyboard still doesn't work, try the next solution.
Solution 5: Power cycle your console
Select Settings, Power & startup, and then the Restart Now button to shut down and restart
your Xbox One console.

Keyboard does not work but audio does work

Solution 1: Disconnect and reconnect the chatpad to your controller
1. Disconnect the chatpad from the controller.
2. Reattach the chatpad, pressing it firmly into the controller to ensure a good connection. It
is connected if the green LED flashes once.
If the keyboard still doesn't work, try the next solution.
Solution 2: Try another game
to make sure your headset is compatible. If your headset is
Update your Xbox One
updates.
Controller.
Connecting a
Xbox