Troubleshooting - GoPro Fusion User Manual

BATTERY INFORMATION
BATTERY DISPOSAL
Most rechargeable lithium-ion batteries are classified as non-hazardous
waste and are safe for disposal in the normal municipal waste stream.
Many localities have laws in place requiring battery recycling. Check your
local laws to make sure that you can dispose of rechargeable batteries
in your regular trash. To safely dispose of lithium-ion batteries, protect
terminals from exposure to other metal with packing, masking or electrical
tape so they do not cause a fire while being transported.
Lithium-ion batteries, however, do contain recyclable materials and
are accepted for recycling by the Rechargeable Battery Recycling
Corporation's (RBRC) Battery Recycling Program. We encourage you
to visit Call2Recycle at call2recycle.org or call 1-800-BATTERY in North
America to find a convenient recycling location.
Never dispose of a battery in a fire because it may explode.
WARNING: Only use manufacturer-recommended
replacement batteries for your camera.
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TROUBLESHOOTING

MY GOPRO WON'T POWER ON
Make sure your GoPro is charged. To charge your camera, use the
included USB-C cable and a computer. You can also use GoPro's
Supercharger or USB-compatible Wall Charger or Auto Charger (all sold
separately) or any charging device marked with output 5V 1-3A.
MY GOPRO WON'T RESPOND WHEN I PRESS A BUTTON
See Restarting Your GoPro (page 57).
PLAYBACK ON MY COMPUTER IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage
skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players support
the H.264 codec. For best results, download the latest version of
Fusion Studio for free at gopro.com/apps.
• The computer does not meet the minimum requirements for playback.
The higher the resolution and frame rate of your video, the harder the
computer has to work to play it back. Make sure that your computer
meets the minimum requirements for the playback software.
I FORGOT MY CAMERA'S USERNAME OR PASSWORD
See Locating Your Camera's Username and Password
I DON'T KNOW WHAT SOFTWARE VERSION I HAVE
Go to Preferences, then select About. For details, see
Software Version (page 14).
(page 14).
Locating Your
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