List Of Messages - Canon VIXIA HF G21 Instruction Manual

The camcorder is connected using the optional HTC-100 High Speed HDMI Cable, but there is
no picture or sound from the HDTV.
- Disconnect the High Speed HDMI cable and then restore the connection or turn the camcorder
off and then on again.
>
- When [FUNC.] [MENU]
[Automatic], the external monitor is not compatible with the signal output from the camcorder.
Set [HDMI Output] to [Automatic] or an option compatible with the monitor.
The computer does not recognize the camcorder even though the camcorder is connected
correctly.
- Disconnect the USB cable and turn off the camcorder. After a short while, turn it on again and
restore the connection.
- Connect the camcorder to a different USB port on the computer.
Cannot save photos on my computer
- When the memory card contains too many photos (Windows – 2,500 or more, macOS – 1,000
or more), you may not be able to transfer photos to a computer. Try using a card reader to
transfer the photos on the memory card.

List of Messages

Accessing the memory card. Do not remove the memory card.
- You opened the double memory card slot cover while the camcorder was accessing the
memory card or the camcorder started accessing the memory card as you opened the double
memory card slot cover. Do not remove the memory card until this message disappears.
Back up recordings regularly
- This message may appear when you turn on the camcorder. In the event of a malfunction,
recordings may be lost so back up your recordings regularly.
Battery pack is not compatible. Turning off the camcorder.
- A battery pack not recommended by Canon for use with this camcorder was attached and the
camcorder was turned on. The camcorder will automatically turn off in 4 seconds.
Cannot communicate with the battery pack. Continue using this battery pack?
- You attached a battery pack that is not recommended by Canon for use with this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may
be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Cannot convert scenes recorded at 59.94P
- Scenes that were recorded with a recording mode of 28 Mbps LPCM (59.94P), 28 Mbps
(59.94P) or 35 Mbps (59.94P) cannot be converted.
Cannot convert the scene
- The camcorder cannot convert scenes that were recorded using a video configuration that is
not supported (PAL or SECAM).
- You cannot convert scenes that were recorded or edited using another device and then
transferred to a memory card connected to a computer.
- MP4 scenes recorded with a recording mode of 4 Mbps can only be converted to MP4 movies
with a recording mode of 4 Mbps or 3 Mbps. Similarly, MP4 scenes recorded with a recording
mode of 3 Mbps can only be converted to MP4 movies with a recording mode of 3 Mbps.
> q >
[HDMI Output] is set to an option other than
(in alphabetical order)
Troubleshooting
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