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Nvidia shield Troubleshooting Manual

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Download this manual See also: User Manual
Before using this troubleshooting guide, make sure that your SHIELD
is
updated with the latest system
SHIELD is connected to the Internet.
If you are unable to resolve the issues you are having with the troubleshooting
steps in this guide, you may find a resolution in the
Forums
> SHIELD section.
If you are still unable to resolve the issues you are having,
NVIDIA
support.
If your SHIELD Remote won't connect with your SHIELD TV,
instructions to connect SHIELD
If SHIELD Remote is charged and still does not connect,
repeat the instructions.
If SHIELD Remote still does not connect , follow these steps.
1.
On the SHIELD TV Home screen, select SHIELD
accessories
2.
Select "Forget all accessories" > "OK."
3.
Repeat the instructions to connect SHIELD Remote and your
other accessories.
If these steps don't fix the issues, please
update, available automatically if your
remote.
.
contact NVIDIA
GeForce Experience
please contact
follow these
restart SHIELD
support.
SH
and

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Summary of Contents for Nvidia shield

  • Page 1 If SHIELD Remote is charged and still does not connect, restart SHIELD repeat the instructions. If SHIELD Remote still does not connect , follow these steps. On the SHIELD TV Home screen, select SHIELD accessories Select "Forget all accessories" > "OK."...
  • Page 2 If your SHIELD Remote fails to apply a software update, your SHIELD Remote battery may need to be charged. Charge your SHIELD Remote until the battery is sufficiently charged. To check to see if your SHIELD Remote is sufficiently charged, from the SHIELD TV Home screen, select SHIELD accessories and look for "SHIELD remote"...
  • Page 3 "Battery: Good" underneath it, then your controller is sufficiently charged to receive a software update. If your Bluetooth accessory won't connect with your SHIELD TV, try the troubleshooting steps below. Try to connect your Bluetooth accessory after each step.
  • Page 4 If there's no sound when you're using your SHIELD TV, try the troubleshooting steps below. Try playing a video or song after each step to see if your sound is working. • If you are using a monitor, check that your monitor has an audio output.
  • Page 5 If there's nothing on the screen when you try to use your SHIELD TV, try the troubleshooting steps below. • Check that your SHIELD TV is plugged in all the way. Check the power cord and HDMI cable. • Check that your TV is turned on. The green light will be illuminated if SHIELD TV is on.
  • Page 6 Refund policies for content you bought on Android TV depend on the type of content. Learn more about the detailed refund policy for each type of content offered on Google Play. You can use password protection on the Google Play Store to help prevent accidental or unwanted purchases on your Android TV.
  • Page 7 Here are some troubleshooting steps if your SHIELD TV won't connect to the Internet. If your Wi-Fi network appears on the SHIELD If you see your Wi-Fi network listed but can't connect, try the following: • Ensure that your SHIELD TV is not connected to your network via Ethernet.
  • Page 8 Find or select Add new network. Enter the network name (SSID) and other security details, if needed. Here are some troubleshooting steps if your SHIELD TV won't connect to the Internet. • On your SHIELD TV Home screen, check that the Network Settings Ethernet symbol appears: •...
  • Page 9 You should contact your Internet Service Provider (ISP) to see what you can do to improve it. Also, check to see whether you have an NVIDIA GameStream™-Ready 5 GHz Wi- Fi router: http://shield.nvidia.com/routers...
  • Page 10 SSID for 5 GHz mode. • Use an NVIDIA GameStream™-ready 5 GHz Wi-Fi router. These products have been tested to work with GeForce NOW. • Move closer to your Wi-Fi router. The farther away you are from your router, the lower the signal, which will degrade your Wi-Fi performance.
  • Page 11 10 seconds and plug the power cable back into your SHIELD. If you have a lot of apps or games on your SHIELD TV, you may run out of storage space. If you are out of space on your device, you'll get a notification the next time you try to install a game or app from the Play Store.
  • Page 12 Here's how to uninstall apps or games: • On the SHIELD TV Home screen, navigate to your app and press and hold the select button. • Press down on the D-pad until the app hovers over the "uninstall" region. •...