VTech DS6151 User Manual page 37

Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
• Caller ID service delivers 10 digits (the area code plus the seven-digits number). If
you need to dial something other 10 digits, see page 48 for instructions on changing
the number.
• If you dial seven digits for local calls you might want to use the Home area code
feature (page 22).
CONNECTING... shows in the handset screen.
• The handset might be out of range. Move it closer to the telephone base.
• Make sure the power cord is securely plugged into the telephone base. Use a
working electrical outlet not controlled by a wall switch.
• Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug
in the power adapter and re-install the battery. Place the handset in the telephone
base and allow up to one minute for the handset and telephone base to synchronize.
• Other electronic products might prevent your handset and telephone base from
communicating with each other. Install your telephone base as far away from
these electronic devices as possible: wireless routers, radios, cellular telephones,
intercoms, room monitors, televisions, personal computers, kitchen appliances and
other cordless telephones.
The answering system does not answer after the number of rings that I
programmed it.
• Make sure the answering system is on. When the answering system is on, the
ANS ON/OFF light on the telephone base should be lit and ANS ON should show
on the handset.
• If toll saver is selected, the number of rings changes to two when there are new
messages waiting (page 21).
• If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
• In some cases, the answering system is affected by the ringing system used by the
telephone service provider.
The outgoing announcement is not clear.
• When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset.
• Make sure there is no background noise when recording.
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Appendix
Troubleshooting
• Press VOL on the telephone base or handset to increase the speaker volume. on the telephone base or handset to increase the speaker volume.
The answering system does not record messages.
• Make sure the answering system is on.
• When the answering machine memory is full, it does not record new messages until
some old messages are deleted.
The messages on the answering system are incomplete.
• If a caller leaves a very long message, part of it might be lost when the answering
system disconnects the call after four minutes.
• If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
• If the caller's voice is very soft, the answering system might stop recording and
disconnect the call.
The answering system does not respond to remote commands.
• Make sure your remote code is correct (page 11).
• Make sure you are calling from a touch-tone telephone. When dialing a number,
there should be tones. If there are clicks, then it is not a touch-tone telephone and
cannot activate the answering system.
• The answering system might not detect the remote access code when your
announcement is playing. Wait until the announcement is over before entering
the code.
• There might be interference on the telephone line you are using. Press the dial pad
Common cures for electronic equipment.
• If the telephone is not responding normally, put the cordless handset in the
telephone base. If it does not respond, try the following (in the order listed):
• Disconnect the power to the telephone base.
• Disconnect the battery on the cordless handset.
• Wait a few minutes before connecting power to the telephone base.
• Re-install the battery and place the cordless handset in the telephone base
or charger.
• Wait for the cordless handset to synchronize with the telephone base. Allow up to
one minute for this to take place.
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