Warranty Claims - U-Line 1224RF User Manual & Service Manual

USER GUIDE
SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • SERVICE

Warranty Claims

The following information defines the parameters for
filing a warranty claim:
• Valid serial number needed
• Valid model number needed
• Narda (or equivalent) form or submitted online at
www.u-line.com
• 60 day submittal deadline from date of completed
service
• Only one repair or unit per warranty claim
• Refrigerant should be labeled and included on the
labor submittal
• Door and water level adjustments are covered 30
days from install date.
Serial Number Requirements:
14 30911 12 XXXX
Year Month
A typical serial number is shown above. The first two
digits of the first segment, 14, represents the
production year. The number between the dashes, 12,
represents the production month. In most cases,
warranty status can be verified by the production date
information within the serial number.
• Alternatively, a Proof of Purchase (or equivalent)
may submitted with the warranty claim to
document
warranty status. We also accept the following
information to verify warranty status:
• New Construction Occupancy Documents
• Closing Paperwork
• Final Billing – Remodel
Noting all of the following on the warranty claim will
be considered proof of purchase, hard copy will not be
required:
• Name of the selling Dealer
• Date of purchase/installation
• Order or Invoice number (if available)
• Description of document reviewed (i.e. store
receipt, closing paperwork, etc)
Parts and labor claims are paid separately. Indicate
part numbers and description for parts used in the
warranty repair. Include the purchase invoice and
name of the parts supplier used to procure the parts.
u-line.com
Product Liability 1