Dell Inspiron 17 7000 Service Manual
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Dell Inspiron 17 7000 Service Manual

2-in-1
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See also: Service Manual , Setup and Specifications
Inspiron 17 7000
2-in-1

Service Manual

Computer Model: Inspiron 17-7773
Regulatory Model: P30E
Regulatory Type: P30E001

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Table of Contents
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Summary of Contents for Dell Inspiron 17 7000

  • Page 1: Service Manual

    Inspiron 17 7000 2-in-1 Service Manual Computer Model: Inspiron 17-7773 Regulatory Model: P30E Regulatory Type: P30E001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ..................11 Before you begin ..................11 Safety instructions ................12 Recommended tools ....................13 Screw list After working inside your computer......15 Removing the base cover..........16 ....................16 Procedure Replacing the base cover..........19 ....................19 Procedure Removing the battery..........
  • Page 4 Replacing the memory modules........26 ....................26 Procedure ..................28 Post-requisites Removing the solid-state drive........29 ................... 29 Prerequisites ....................29 Procedure Replacing the solid-state drive........31 ....................31 Procedure ..................32 Post-requisites Removing the hard drive..........33 ....................33 Prerequisites ....................33 Procedure Replacing the hard drive..........
  • Page 5 Replacing the wireless card..........42 ....................42 Procedure ..................43 Post-requisites Removing the speakers..........44 ....................44 Prerequisites ....................44 Procedure Replacing the speakers..........46 ....................46 Procedure ..................46 Post-requisites Removing the status-light board........47 ....................47 Prerequisites ....................47 Procedure Replacing the status-light board........49 ....................
  • Page 6 Replacing the fan............56 ....................56 Procedure ..................56 Post-requisites Removing the heat sink..........57 ....................57 Prerequisites ....................57 Procedure Replacing the heat sink..........59 ....................59 Procedure ..................59 Post-requisites Removing the power-adapter port....... 60 ................... 60 Prerequisites ....................60 Procedure Replacing the power-adapter port....... 62 ....................
  • Page 7 Replacing the graphics daughter-board....... 69 ....................69 Procedure ..................69 Post-requisites Removing the I/O board..........70 ....................70 Prerequisites ....................70 Procedure Replacing the I/O board..........72 ....................72 Procedure ..................72 Post-requisites Removing the display assembly........73 ....................73 Prerequisites ....................73 Procedure Replacing the display assembly........77 ....................77 Procedure ..................77...
  • Page 8 Replacing the keyboard..........88 ....................88 Procedure ..................88 Post-requisites Removing the palm rest..........90 ................... 90 Prerequisites ....................91 Procedure Replacing the palm rest..........92 ....................92 Procedure ..................92 Post-requisites Removing the display panel..........94 ................... 94 Prerequisites ....................94 Procedure Replacing the display panel..........
  • Page 9 Removing the camera..........101 ...................101 Prerequisites ....................101 Procedure Replacing the camera..........103 ....................103 Procedure ..................103 Post-requisites Removing the sensor board........104 ..................104 Prerequisites ....................104 Procedure Replacing the sensor board........106 ....................106 Procedure ..................106 Post-requisites Removing the display cable.........107 ..................
  • Page 10 Enhanced Pre-Boot System Assessment (ePSA) diagnostics ............127 Running the ePSA diagnostics ................ 128 System diagnostic lights ................. 129 Flea power release .................. 130 Wi-Fi power cycle Getting help and contacting Dell......... 131 ................. 131 Self-help resources ..................132 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 13: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest assembly M2.5x8 Battery Palm-rest assembly M2x3 Solid-state drive Palm-rest assembly M2x3 Hard-drive assembly Palm-rest assembly M2x3 Hard-drive bracket Hard drive M3x3 Wireless card Palm-rest assembly M2x3 Touchpad...
  • Page 14 Component Secured to Screw type Quantity Screw image I/O board Palm-rest assembly M2x3 Display assembly Palm-rest assembly M2.5x6 Big Head System board Palm-rest assembly M2x2 Big Head Keyboard assembly Palm-rest assembly M1.2x1.4 Keyboard bracket Palm-rest assembly M2x2 Big Head Sensor board Display-panel M2x2 Big assembly...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over.
  • Page 17 Remove the 12 screws (M2.5x8) that secure the base cover to the palm-rest assembly. Figure 1. Removing the screws screws (12) base cover...
  • Page 18 Using your fingertips, pry the base cover off the palm-rest assembly. Figure 2. Removing the base cover palm-rest assembly base cover...

  • Page 19: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the base cover with the palm-rest assembly and snap it into place. Replace the 12 screws (M2.5x8) that secure the base cover to the palm-rest...

  • Page 20: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure Disconnect the battery cable from the system board.
  • Page 21 Lift the battery off the palm-rest assembly. Figure 3. Removing the battery battery cable screws (4) battery palm-rest assembly Press and hold the power button for five seconds to ground the system board.

  • Page 22: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 23: Removing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 24: Procedure

    Procedure Lift the Mylar to access the memory module. Figure 4. Lifting the Mylar memory module Mylar Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops up.
  • Page 25 Slide and remove the memory module from the memory-module slot. Figure 5. Removing the memory module securing clips (2) memory module memory-module slot...

  • Page 26: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Lift the Mylar to access the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot.
  • Page 27 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. Figure 6. Replacing the memory module memory module memory-module slot notch...

  • Page 28: Post-Requisites

    Post-requisites Replace the battery. Replace the base cover.

  • Page 29: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 30 Slide and remove the solid-state drive from the solid-state drive slot. Figure 7. Removing the solid-state drive screw solid-state drive solid-state drive slot...

  • Page 31: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 32: Post-Requisites

    Press the other end of the solid-state drive and replace the screw (M2x3) that secures the solid-state drive to the palm-rest assembly. Figure 8. Replacing the solid-state drive screw notch solid-state drive solid-state drive slot Post-requisites Replace the battery. Replace the base cover.

  • Page 33: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 34 Lift the hard-drive assembly, along with its cable, off the palm-rest assembly. Figure 9. Removing the hard-drive assembly screws (3) hard-drive assembly palm-rest assembly hard-drive cable pull tab...
  • Page 35 Disconnect the interposer from the hard-drive assembly. Figure 10. Removing the interposer hard-drive assembly interposer Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive. Lift the hard-drive bracket off the hard drive. Figure 11. Removing the hard-drive bracket screws (4) hard drive hard-drive bracket...

  • Page 36: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

  • Page 37: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 38 Peel the coin-cell battery off the palm-rest assembly. Figure 12. Removing the coin-cell battery coin-cell battery cable coin-cell battery I/O board palm-rest assembly...

  • Page 39: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the I/O board.

  • Page 40: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 41 Slide and remove the wireless card from the wireless-card slot. Figure 13. Removing the wireless card screw wireless-card bracket wireless-card slot wireless card antenna cables (2)

  • Page 42: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 43: Post-Requisites

    Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest assembly. Figure 14. Replacing the wireless card notch wireless-card slot wireless card antenna cables (2) wireless-card bracket screw Post-requisites Replace the battery. Replace the base cover.

  • Page 44: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 45 Remove the speakers from the alignment posts and lift the speakers off the palm-rest assembly. Figure 15. Removing the speakers speaker cable routing guides (2) palm-rest assembly alignment posts (4) speakers (2)

  • Page 46: Replacing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.

  • Page 47: Removing The Status-Light Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 48 Lift the status-light board off the palm-rest assembly. Figure 16. Removing the status-light board latch status-light board cable status-light board foam routing guides (2) speaker cable...

  • Page 49: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the status-light board into the slot on the palm-rest assembly. Adhere the foam that secures the status-light board to the palm-rest assembly.

  • Page 50: Removing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 51 Peel off the tapes that secure the touch-pad assembly to the palm-rest assembly. Figure 17. Removing the touch pad cable latch status-light cable tapes (2) Open the latches, and then disconnect the touch-pad cable from the system board and the touch-pad assembly. Remove the four screws (M2x2 Big Head) that secure the touchpad to the palm-rest assembly.
  • Page 52 Lift the touchpad off the palm-rest assembly. Figure 18. Removing the touchpad latch touch-pad cable screws (4) touchpad...

  • Page 53: Replacing The Touchpad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.

  • Page 54: Removing The Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 55 Lift the fan off the palm-rest assembly. Figure 19. Removing the fan screws (2) tape fan cable...

  • Page 56: Replacing The Fan

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm-rest assembly. Replace the two screws (M2x3) that secure the fan to the palm-rest assembly.

  • Page 57: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 58 Lift the heat sink off the system board. Figure 20. Removing the heat sink heat sink captive screws (7) system board...

  • Page 59: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 60: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 61 Lift the power-adapter port off the palm-rest assembly. Figure 21. Removing the power-adapter port power-adapter port cable screw power-adapter port palm-rest assembly...

  • Page 62: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest assembly. Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 63: Removing The Power And Volume-Buttons Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 64 Lift the power and volume-buttons board off the palm-rest assembly. Figure 22. Removing the power and volume-buttons board power and volume-buttons tape board cable screw power and volume-buttons board palm-rest assembly routing guides (2)

  • Page 65: Replacing The Power And Volume-Buttons Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw hole on the power and volume-buttons board with the screw hole on the palm-rest assembly.

  • Page 66: Removing The Graphics Daughter-Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 67 Lift the graphics daughter-board brackets off the palm-rest assembly. Figure 23. Removing the graphics daughter-board brackets screws (4) graphics daughter-board brackets (2) system board palm-rest assembly Remove the two screws (M2x2 Big Head) that secure the graphics daughter- board to the palm-rest assembly.
  • Page 68 Lift the graphics daughter-board off the palm-rest assembly. Figure 24. Removing the graphics daughter-board graphics daughter-board screws (2) palm-rest assembly...

  • Page 69: Replacing The Graphics Daughter-Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the graphics daughter-board with the screw holes on the palm-rest assembly.

  • Page 70: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 71 Lift the I/O board off the palm-rest assembly. Figure 25. Removing the I/O board I/O board tape I/O-board cable screw palm-rest assembly latch coin-cell battery cable power and volume-buttons board cable...

  • Page 72: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Using the alignment posts, place the I/O board on the palm-rest assembly. Align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 73: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 74 Peel off the display cable and the touch-screen board cable from the system board. Figure 26. Disconnecting the cables antenna cables (2) tape palm-rest assembly touch-screen board cable display cable tapes (2) latches (2) Turn the computer over and open the display as far as possible. CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
  • Page 75 Remove the four screws (M2.5x6 Big Head) that secure the display assembly to the palm-rest assembly. Figure 27. Removing the display assembly display assembly screws (4) display hinges (2) palm-rest assembly...
  • Page 76 Lift the display assembly off the palm-rest assembly. Figure 28. Display assembly display assembly...

  • Page 77: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.

  • Page 78: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 79 Peel off the tape that secures the I/O-board cable to the system board. Open the latch and disconnect the I/O-board cable from the system board. Figure 29. Disconnecting the cables Using the pull tab, disconnect the hard-drive cable from the system board. Disconnect the power-adapter cable from the system board.
  • Page 80 Open the latch and disconnect the status-light board cable, keyboard cable, keyboard-backlight cable, and touch pad cable from the system board. Figure 30. Disconnecting the cables hard-drive cable power-adapter port cable speaker cable latches (4) status-light board cable keyboard cable keyboard-backlight cable touch pad cable 10 Remove the four screws (M2x3) that secure the graphics daughter-board...
  • Page 81 Remove the two screws (M2x3) that secure the USB Type-C bracket to the system board and the palm-rest assembly. Figure 31. Removing the brackets screws (6) graphics daughter-board brackets USB Type-C bracket Remove the four screws (M2x2 Big Head) that secure the system board to the palm-rest assembly.
  • Page 82 Lift the system board off the palm-rest assembly. Figure 32. Removing the system board screws (4) system board palm-rest assembly...

  • Page 83: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 84: Post-Requisites

    Entering the Service Tag in the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.

  • Page 85: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 86 Lift the keyboard bracket off the palm-rest assembly. Figure 33. Removing the keyboard bracket keyboard bracket palm-rest assembly screws (17) tape Remove the 18 screws (M1.2x1.4) that secure the keyboard to the palm-rest assembly.
  • Page 87 Lift the keyboard off the palm-rest assembly. Figure 34. Removing the keyboard keyboard palm-rest assembly screws (18)

  • Page 88: Replacing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
  • Page 89 Replace the base cover.

  • Page 90: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 91: Procedure

    Procedure After performing the steps in prerequisites we are left with the palm rest. Figure 35. Removing the palm rest palm rest...

  • Page 92: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites Replace the system board.
  • Page 93 Replace the base cover.

  • Page 94: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 95 Lift the display-panel assembly off the display back-cover and antenna assembly. Figure 36. Removing the display-panel assembly plastic scribe display back-cover and antenna assembly display-panel assembly display cable CAUTION: Place the display-panel assembly on a soft and clean surface to avoid scratching the display. Turn the display-panel assembly over and place it on a flat surface with the display facing down.
  • Page 96 Remove the display cable. After performing the above steps, we are left with the display panel. Figure 37. Display panel display panel...

  • Page 97: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display panel on a flat surface. Replace the display cable.

  • Page 98: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 99: Assembly

    Figure 38. Display back-cover and antenna assembly display back-cover and antenna assembly...

  • Page 100: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites Follow the procedure from step 6 to step 8 in “Replacing the display...

  • Page 101: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 102 Disconnect the camera cable from the camera module. Figure 39. Removing the camera display-panel assembly plastic scribe camera module camera cable...

  • Page 103: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Connect the camera cable to the camera module. Turn the camera module over.

  • Page 104: Removing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 105 Lift the sensor board off the display-panel assembly. Figure 40. Removing the sensor-board cable sensor board screw tape sensor-board cable latch...

  • Page 106: Replacing The Sensor Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the sensor board on the display-panel assembly and snap the sensor board in place.

  • Page 107: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 108 Lift the display cable off the display-panel assembly. Figure 41. Removing the display cable display-panel assembly latches (2) display cables (2) tapes (2)

  • Page 109: Replacing The Display Cable

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the display cable into their respective connectors on the display-panel assembly and sensor board and close the latches to secure the cable.

  • Page 110: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support, enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 111: Downloading The Usb 3.0 Driver

    Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click or tap Product support enter the Service Tag of your computer, and then click or tap Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 112: Downloading The Chipset Driver

    Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself.
  • Page 113 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. Click Drivers & downloads → Find it myself. Scroll down the page and expand Network.

  • Page 114: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears. you can: •...

  • Page 115: Bios Overview

    Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only.

  • Page 116: System Setup Options

    During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2.
  • Page 117 General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed.
  • Page 118 General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options.
  • Page 119 System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configure the operating mode of the keyboard illumination feature.
  • Page 120 Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Enable or disable BIOS updates through UEFI Updates capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
  • Page 121 Intel Software Guard Extensions Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled.
  • Page 122 Intel Software Guard Extensions Default: Enabled. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay.

  • Page 123: System And Setup Password

    Auto OS Recovery Control the automatic boot flow for SupportAssist Threshold System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even of certain system errors.

  • Page 124: Assigning A System Password And Setup Password

    CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: Your computer is shipped with the system and setup password feature is disabled. Assigning a system password and setup password You can assign a new System Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot.

  • Page 125: Clearing Cmos Settings

    Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 126: Troubleshooting

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 127: Enhanced Pre-Boot System Assessment (Epsa) Diagnostics

    3.0. Running the ePSA diagnostics Power-on the computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow key at the bottom left corner. Diagnostics front page is displayed.

  • Page 128: System Diagnostic Lights

    Select the device from the left pane and click Run Tests. If there are any issues, error codes are displayed. Note the error code and validation number and contact Dell. System diagnostic lights Power and battery-status light/hard-drive activity light Indicates the battery-charge status or the hard-drive activity.

  • Page 129: Flea Power Release

    Table 14. Diagnostics Light pattern Problem description CPU failure System board: BIOS and ROM failure No memory or RAM detected Memory or RAM failure Invalid memory installed System board or chipset error LCD failure CMOS battery failure PCI or video card or chip failure Recovery image not found Recovery image found but invalid Camera status light: Indicates whether the camera is in use.

  • Page 130: Wi-Fi Power Cycle

    Follow step 4 in Replacing the battery. Replace the base cover. Turn on your computer. Wi-Fi power cycle If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: Turn off your computer.

  • Page 131: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 15. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Get started app...

  • Page 132: Contacting Dell

    Enter the Service Tag number or Product ID into the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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