Troubleshooting - Toshiba TM5-E01 User Manual

Troubleshooting

Troubleshooting
Problem Possible causes and solutions
Cannot turn the • Ensure that the battery is inserted correctly (page 39).
power on • Ensure that the battery is charged (page 42).
Cannot charge the • Ensure that the battery is inserted correctly.
battery • Ensure that the AC adapter and battery pack connectors are clean.
Cannot make or • Check the signal strength indicator. If the display indicates a poor signal, adjust
receive voice or your physical location to be clear of obstructions that may block the signal.
video calls • A video call can only be made or received in an area with 3G coverage. Ensure
that the icon indicating that you are in an area with 3G coverage is displayed.
• If you enter the PIN code incorrectly three times in a row, the PIN lock will be
set, preventing calls being made because access to the SIM card is blocked
(page 75). Enter the PUK code to cancel the PIN lock.
• If the indicator appears on the display, enter your security code to cancel the
phone lock.
Cannot use the • Check your subscription status. Contact your service provider.
Internet • The network settings may be incorrect. Check the network settings. For details
of network settings, contact your service provider.
Cannot use SMS or • Check your subscription status. Contact your service provider.
MMS • Ensure that the service centre number is correct. For details of the service
centre number, contact your service provider.
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