Logitech Performance Mouse MX Troubleshooting Manual page 17


Moving the USB Unifying receiver from one USB port to another

Moving the USB Unifying receiver to another computer

Plugging the USB Unifying receiver into a USB hub or other unsupported device such as
a KVM switch (your USB Unifying receiver must be plugged directly into your
computer).

Using your wireless mouse on metal surfaces

Radio frequency (RF) interference of more powerful wireless devices such as:
o Wireless speakers
o
Computer power supplies
o Monitors
o
Cellular telephones
o Garage door openers
If the above solutions do not resolve your problem, consult
instructions on contacting Logitech Technical Support.
My Performance Mouse MX is not working
The problem is likely to be a lost connection. The connection between your Performance Mouse
MX and your Unifying USB receiver can be lost for several reasons, including:

Low battery

Moving the Unifying USB receiver from one USB port to another

Moving the Unifying USB receiver to another computer

Plugging the Unifying USB receiver into a USB hub or other unsupported device such as
a KVM switch (your Unifying USB receiver must be plugged directly into your
computer)

Using your cordless mouse on metal surfaces

Radio frequency (RF) interference of more powerful wireless devices such as:
o Wireless speakers
o
Computer power supplies
o Monitors
o
Cellular telephones
o Garage door openers
Eliminate any problem sources mentioned above that might be affecting your devices.
Before connecting your mouse:
1. Make sure you have a fully charged battery in your mouse.
2. Make sure the mouse is turned on.
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