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4. The indicator lights are off and the product does not work.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Is the electrical cable intact?
5. The indicator lights are off and the product works.
• Contact the After-sales Service.
6. The compressor runs continuously.
• Have hot foods been placed in the product?
• Has the lid been left open for a long time?
• Is the product in a very warm room or near a heat source?
• Has the "Shopping" function been activated? (green lights (3) blinking)
7. Too much ice on the top edges.
• Are the defrost water drain plugs correctly positioned?
• Is the lid closed properly?
• Is the lid seal damaged or twisted? (See the section "Installation")
• Have the 4 spacers been removed? (See the section "Installation")
• Is the STOP FROST function on?
• Are the ICE BOX (M) and cone (L) free of ice? Carry out the "STOP FROST device cleaning procedure"
• Make sure the hole of the STOP FROST, located in the outer rear edge of the lid, is not obstructed
8. Condensation on the external walls of the product.
• It is normal for condensation to form in certain climatic conditions (humidity above 85%) or if the product is located
in a damp or poorly ventilated room. The product's operation is in no way affected.
9. The layer of frost on the internal walls of the product is not uniform.
• This phenomenon is quite normal.
10. The ICE BOX does not collect ice.
• Make sure the hole of the STOP FROST, located in the outer rear edge of the lid, is not obstructed.
AFTER-SALES SERVICE
Before contacting After-Sales Service:
1. See if you can solve the problem yourself.
2. Switch the appliance on again to see if the problem has been solved. If it has not, disconnect the appliance from
the power supply and wait for about an hour before switching on again.
3. If the problem persists after this course of action, contact After-Sales Service.
Specify:
• the nature of the fault,
• the model,
• the service number (the number after the word SERVICE on the rating plate on the rear of the appliance),
• your full address,
• your telephone number and area code.
MANUFACTURER ADDRESS
WHIRLPOOL EUROPE S.R.L. - Viale G. Borghi, 27 - 21025 Comerio (VA) - Italy
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