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your phone on.
Problem
(U)SIM card error
Unable to connect
to the network.
You cannot answer
incoming calls.
You cannot
make outgoing calls.
PIN Code is
blocked.
Possible causes
• (U)SIM card malfunction or damage.
• (U)SIM card inserted improperly.
• Debris on the (U)SIM card contacts.
• (U)SIM card invalid.
• You are not within the network's
service area.
• Poor signal.
You have activated the Call Barring
feature.
• You have activated the Call Barring
feature.
• You have activated the Fixed Dial
Number feature.
You have entered an incorrect PIN code
three consecutive times.
Possible solution
Take the (U)SIM card to your
service provider for testing.
Insert the (U)SIM card
properly.
Use a soft, dry cloth to clean
the (U)SIM card contacts.
Contact your service provider.
Check the service area with
your service provider.
Move to an open space, or if
you are inside a building,
move closer to a window.
Go to
Settings > Call > Call
barring, and then select
Cancel all call barring.
Go to
Settings > Call > Call
barring, and then select
Cancel all call barring.
Go to
Settings > Security >
Fixed dial numbers
and select
Off to turn this feature off.
Contact your service provider.
If the service provider
provides the (U)SIM card's
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