Dell Alienware 17 R4 Service Manual
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Dell Alienware 17 R4 Service Manual

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Alienware 17 R4

Service Manual

Computer Model: Alienware 17 R4
Regulatory Model: P31E
Regulatory Type: P31E001

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Summary of Contents for Dell Alienware 17 R4

  • Page 1: Service Manual

    Alienware 17 R4 Service Manual Computer Model: Alienware 17 R4 Regulatory Model: P31E Regulatory Type: P31E001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......11 ................11 Before you begin ................11 Safety instructions ................12 Recommended tools ..................13 Screw list After working inside your computer......15 Removing the base cover..........16 ..................16 Procedure Replacing the base cover..........19 ..................19 Procedure Removing the hard drive..........20 ..................
  • Page 4 Replacing the wireless card........26 ..................26 Procedure ................27 Post-requisites Removing the solid-state drive........28 ...................28 Prerequisites ..................28 Procedure Replacing the solid-state drive........30 ..................30 Procedure ................31 Post-requisites Removing the memory modules........32 ...................32 Prerequisites ..................32 Procedure Replacing the memory modules........
  • Page 5 Replacing the computer base........43 ..................43 Procedure ................43 Post-requisites Removing the coin-cell battery........44 .................. 44 Prerequisites ..................44 Procedure Replacing the coin-cell battery........46 ..................46 Procedure ................46 Post-requisites Removing the speakers..........47 ...................47 Prerequisites ..................47 Procedure Replacing the speakers..........49 ..................49 Procedure ................
  • Page 6 Replacing the subwoofer..........56 ..................56 Procedure ................56 Post-requisites Removing the system-board assembly.......57 ...................57 Prerequisites ..................57 Procedure Replacing the system board........63 ..................63 Procedure ................64 Post-requisites Removing the heat-sink assembly......65 .................. 65 Prerequisites ..................65 Procedure Replacing the heat-sink assembly......68 ..................
  • Page 7 Replacing the power-button board......75 ..................75 Procedure ................75 Post-requisites Removing the display assembly........76 ...................76 Prerequisites ..................76 Procedure Replacing the display assembly........78 ..................78 Procedure ................78 Post-requisites Removing the battery..........79 ...................79 Prerequisites ..................79 Procedure Replacing the battery..........81 ..................81 Procedure ................
  • Page 8 Replacing the keyboard..........89 ..................89 Procedure ................89 Post-requisites Removing the palm rest..........90 .................. 90 Prerequisites ..................91 Procedure Replacing the palm rest..........92 ..................92 Procedure ................92 Post-requisites Removing the display bezel........93 .................. 93 Prerequisites ..................93 Procedure Replacing the display bezel........
  • Page 9 Replacing the logo board.......... 103 ..................103 Procedure ................103 Post-requisites Removing the display panel........104 ................104 Prerequisites ..................104 Procedure Replacing the display panel........107 ..................107 Procedure ................107 Post-requisites Removing the camera..........108 .................108 Prerequisites ..................108 Procedure Replacing the camera..........110 ..................110 Procedure...
  • Page 10 Replacing the display back-cover and antenna assembly..............120 ..................120 Procedure ................120 Post-requisites BIOS overview............122 ..........122 Entering the BIOS setup program ..............122 Timing key sequences ..............122 System Setup Options ............128 Clearing forgotten passwords ..............128 Clearing CMOS settings ................. 129 Flashing the BIOS ..................129 Boot menu...

  • Page 11: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all...

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 13: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base cover Palm-rest M2.5x13 assembly Battery Palm-rest M2.5x5 assembly Computer base Palm-rest M2.5x8 assembly Computer base Palm-rest M2.5x5 assembly Display Palm-rest M2.5x5 assembly assembly Display hinges Display back- M2.5x3 cover and...
  • Page 14 Component Secured to Screw type Quantity Screw image I/O board Palm-rest M2.5x5 assembly Keyboard Palm-rest M2x3 bracket assembly Logo board Display back- M2x3 cover and antenna assembly Power-adapter Palm-rest M2x3 port bracket assembly Power-button Palm-rest M2x3 board assembly Rear-I/O cover Computer base M2.5x7 Solid-state Computer base...

  • Page 15: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 16: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Remove the six screws (M2.5x13) that secure the base cover to the computer base. Loosen the captive screw that secures the base cover to the computer base.
  • Page 17 Using a plastic scribe, gently pry the base cover to release the tabs on the base cover from the slots on the computer base. Lift the base cover off the computer base.
  • Page 18 Disconnect the battery cable from the system board. Press and hold the power button for five seconds to ground the system board.

  • Page 19: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the battery cable to the system board. Slide the tabs on the base cover into the slots on the computer base and snap the base cover into place.

  • Page 20: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 21 Lift the hard-drive assembly along with its cable off the computer base. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard-drive assembly. Lift the hard-drive bracket off the hard-drive assembly.
  • Page 22 Disconnect the interposer from the hard drive.

  • Page 23: Replacing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.

  • Page 24: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the screw (M2x3) that secures the wireless-card bracket to the computer base.
  • Page 25 Slide the wireless card out of the wireless-card slot.

  • Page 26: Replacing The Wireless Card

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it. Align the notch on the wireless card with the tab on the wireless-card slot.

  • Page 27: Post-Requisites

    Press the other end of the wireless card and replace the screw (M2x3) that secures the wireless-card bracket to the computer base. Post-requisites Replace the base cover.

  • Page 28: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 29 Slide and remove the solid-state drive from the solid-state drive slot.

  • Page 30: Replacing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. Procedure Align the notch on the solid-state drive with the tab on the solid-state drive slot.

  • Page 31: Post-Requisites

    Replace the screw (M2x3) that secures the solid-state drive to the computer base. Post-requisites Replace the base cover.

  • Page 32: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Using your fingertips, carefully spread apart the securing clips on each end of...
  • Page 33 Slide and remove the memory module from the memory-module slot.

  • Page 34: Replacing The Memory Modules

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory-module slot and slide the memory module firmly into the slot at an angle.

  • Page 35: Post-Requisites

    Post-requisites Replace the base cover.

  • Page 36: Removing The Rear-I/O Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure Remove the two screws (M2.5x7) that secure the rear-I/O cover to the palm- rest assembly.
  • Page 37 Slide and remove the rear-I/O cover from the computer base.

  • Page 38: Replacing The Rear-I/O Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the rear-I/O cover into the slots on the computer base and snap the rear-I/O cover into place.

  • Page 39: Removing The Computer Base

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 40 Disconnect the tron-light cable from the system board. Remove the two screws (M2.5x5) that secure the computer base to the palm- rest assembly.
  • Page 41 Remove the 14 screws (M2.5x8) that secure the computer base to the palm- rest assembly. Using a plastic scribe, gently release the tabs on the computer base from the slots on the palm-rest assembly.
  • Page 42 Lift the computer base off the palm-rest assembly.

  • Page 43: Replacing The Computer Base

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the computer base with the screw holes on the palm- rest assembly.

  • Page 44: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 45 Gently peel off the coin-cell battery along with its cable off the palm-rest assembly.

  • Page 46: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Adhere the tape that secures the coin-cell battery to the palm-rest assembly.

  • Page 47: Removing The Speakers

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 48 Lift the speakers along with its cable off the palm-rest assembly.

  • Page 49: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the speakers on the palm-rest assembly. Route the speaker cable through the routing guides on the palm-rest assembly.

  • Page 50: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 51 Turn the I/O board over. Disconnect the subwoofer cable.
  • Page 52 Lift the I/O board off the palm-rest assembly.

  • Page 53: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the subwoofer cable to the I/O board. Turn the I/O board over. Using the alignment posts, place the I/O board on the palm-rest assembly and align the screw holes on the I/O board with the screw holes on the palm- rest assembly.

  • Page 54: Removing The Subwoofer

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 55 Lift the subwoofer along with its cable off the palm-rest assembly.

  • Page 56: Replacing The Subwoofer

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the subwoofer with the screw holes on the palm-rest assembly. Replace the two screws (M2x2) that secure the subwoofer to the palm-rest assembly.

  • Page 57: Removing The System-Board Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 58 Disconnect the tobii eye-tracker board cable from the system board. Using the pull-tab, disconnect the power-button board cable from the system board. Disconnect the logo-board cable from the system board. Turn the computer over. Disconnect the coin-cell battery cable from the system board. Peel off the tape that secures the coin-cell battery cable to the system board.
  • Page 59 14 Lift the latch and disconnect the macro-keys cable from the system board. 15 Peel the tape that secures the I/O-board cable to the I/O board. 16 Open the latch and disconnect the I/O-board cable from the I/O board. 17 Open the latch and disconnect the keyboard cable from the system board.
  • Page 60 18 Open the latch and disconnect the touch-pad cable from the system board. 19 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the system board and lift the USB Type-C port bracket off the system board. 20 Remove the seven screws (M2.5x5) that secure the system-board assembly to the palm-rest assembly.
  • Page 61 21 Lift the system-board assembly off the palm-rest assembly. 22 Remove the heat-sink assembly.
  • Page 62 23 After performing all the above steps, you are left with the system board.

  • Page 63: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 64: Post-Requisites

    Insert the keyboard cable, macro-keys backlight cable, and keyboard- backlight cable into their connectors and press down the latches to secure the cables. 10 Connect the macro-keys cable, speaker cable, power-adapter port cable, and coin-cell battery cable to the system board. 11 Route the coin-cell battery through the routing channel and adhere the tape to secure the cable.

  • Page 65: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 66 Disconnect the fan cable from the system board. NOTE: For computers shipped with NVIDIA GeForce GTX 1060 graphics controller, remove the fans after disconnecting the fan cables from the system board. Turn the system-board assembly over. Remove the seven screws (M2x3) that secure the heat-sink assembly to the system board.
  • Page 67 Lift the heat-sink assembly off the system board.

  • Page 68: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.
  • Page 69 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. Replace the base cover.

  • Page 70: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 71 Remove the cable from the routing guides on the palm-rest assembly.

  • Page 72: Replacing The Power-Adapter Port

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot on the palm-rest assembly. Route the power-adapter port cable through the routing guides on the palm- rest assembly.

  • Page 73: Removing The Power-Button Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 74 Lift the power-button board along with its cable off the palm-rest assembly.

  • Page 75: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, place the power-button board on the palm-rest assembly. Align the screw holes on the power-button board with the screw holes on the palm-rest assembly.

  • Page 76: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 77 Lift the display assembly off the computer base.

  • Page 78: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the palm- rest assembly.

  • Page 79: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 80 Lift the battery off the palm-rest assembly.

  • Page 81: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment post, place the battery on the palm-rest assembly. Align the screw holes on the battery with the screw holes on the palm-rest assembly.

  • Page 82: Removing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 83 Lift the touch-pad bracket off the palm-rest assembly.
  • Page 84 Lift the touch pad off the palm-rest assembly.

  • Page 85: Replacing The Touch Pad

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm rest, place the touch pad on the palm- rest assembly.

  • Page 86: Removing The Keyboard

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 87 Lift the keyboard bracket off the palm-rest assembly.
  • Page 88 Lift the keyboard at an angle and remove it from the tabs on the palm-rest assembly.

  • Page 89: Replacing The Keyboard

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: Ensure that no cables are under the keyboard. Slide the keyboard under the tabs on the palm-rest assembly.

  • Page 90: Removing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...

  • Page 91: Procedure

    Procedure After performing all the prerequisites, we are left with the palm rest.

  • Page 92: Replacing The Palm Rest

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest on a flat surface. Post-requisites Replace the display assembly.

  • Page 93: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 94 Carefully lift the display bezel and turn it over. Disconnect the tobii eye-tracker board cable from the tobii eye-tracker module.
  • Page 95 Lift the display bezel off the display assembly. Remove the tobii eye-tracker module.

  • Page 96: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Replace the tobii eye-tracker module. Connect the tobii eye-tracker board cable to the tobii eye-tracker module.

  • Page 97: Removing The Tobii Eye-Tracker Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...

  • Page 99: Replacing The Tobii Eye-Tracker Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: After replacing the Tobii eye-tracker module, launch the EyeX application with internet connection to update the firmware automatically.

  • Page 100: Removing The Logo Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 101 Turn the logo board over. Disconnect the tron-light cable from the logo board. Pull the latch that secures the Alienhead cable to the logo board. Disconnect the Alienhead cable from the logo board. Disconnect the logo-board cable from the logo board. Disconnect the tron-light cable from the logo board.
  • Page 102 Lift the logo board off the display back-cover and antenna assembly.

  • Page 103: Replacing The Logo Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the tron-light cables, the logo-board cable, and the Alienhead cable to the logo board. Push the latch that secures the Alienhead cable to the logo board.

  • Page 104: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 105 Gently lift the display panel and turn it over. Peel the tape that secures the display cable to the display panel. Open the latch and disconnect the display cable from the display panel.
  • Page 106 Lift the display panel off the display back-cover and antenna assembly.

  • Page 107: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.

  • Page 108: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...
  • Page 109 Lift the camera module from the display back-cover and antenna assembly.

  • Page 110: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Connect the camera cable to the camera module. Using the alignment posts, place the camera module on the display back- cover and antenna assembly.

  • Page 111: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Follow the procedure from step 1 to step 4 in “Removing the hard...

  • Page 112: Procedure

    Procedure Remove the hinge caps and lift them off the hinges. Turn the display assembly over. Remove the display cable from the routing guide on the display back-cover and antenna assembly. Remove the tobii eye-tracker board cable from the routing guide on the display back-cover and antenna assembly.
  • Page 113 Remove the wireless-antenna cables from the routing guide on the display back-cover and antenna assembly. Peel off the tape that secures the display hinge to the display back-cover and antenna assembly. Remove the 12 screws (M2.5x3) that secure the hinges to the display back- cover and antenna assembly.
  • Page 114 Lift the hinges from the display back-cover and antenna assembly.

  • Page 115: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.
  • Page 116 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”. 10 Replace the base cover.

  • Page 117: Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the wireless card.

  • Page 118: Procedure

    Procedure Peel off the display cable, logo-board cable, and camera cable from the display back-cover and antenna assembly.
  • Page 119 After performing all the above steps, you are left with the display back-cover and antenna assembly.

  • Page 120: Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface. Adhere the display cable, logo-board cable, and camera cable to the display back-cover and antenna assembly.
  • Page 121 15 Replace the base cover.

  • Page 122: Bios Overview

    Entering the BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. You can change the user-definable settings in BIOS setup program. Timing key sequences The keyboard is not the first device initialized by the BIOS setup program.
  • Page 123 Table 3. System setup options—Main menu Main System Time Displays the current time in hh:mm:ss format. System Date Displays the current date in mm/dd/ yyyy format. BIOS Version Displays the BIOS version. Product Name Displays the model number of your computer.
  • Page 124 Main M.2 PCIe SSD-1 Displays the type of primary SSD installed. M.2 PCIe SSD-2 Displays the type of secondary SSD installed. M.2 PCIe SSD-3 Displays the type of third SSD installed. Table 4. System setup options—Advanced menu Advanced Intel(R) SpeedStep Technology Allows you to enable or disable Intel (R) Speedstep Technology.
  • Page 125 Advanced NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB PowerShare Allows you to charge USB devices when the computer is turned off or in standby mode. Default: Enabled USB Wake Support Allows you to enable USB devices to...
  • Page 126 Performance Options SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. Table 5. System setup options—Security menu Security Unlock Setup Status Displays if the setup status is unlocked.
  • Page 127 Security controls access to the system setup utility. System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD password Allows you to set, change or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes.

  • Page 128: Clearing Forgotten Passwords

    Allows you to load previous values for all system setup options. Save Changes Allows you to save the changes for all system setup options. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/contactdell. Clearing CMOS settings Remove the base cover.

  • Page 129: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 130: Diagnostics

    Diagnostics Power and battery-status light: Indicates the power and battery-charge status. Solid amber – Computer is running on battery and the battery has less than 10 percent charge. User-defined color (AC mode) – Power adapter is connected and the battery is fully charged.
  • Page 131 Light Pattern Problem description Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white – Camera is in use. • Off – Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. •...

  • Page 132: Getting Help And Contacting Alienware

    Table 9. Alienware products and online self-help resources Information about Alienware products www.alienware.com and services Dell Help & Support app Get started app Accessing help In Windows search, type Help and Support, and press Enter. Online help for operating system www.dell.com/support/windows...

  • Page 133: Contacting Alienware

    NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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