Troubleshooting - Dell KM7171 User Manual

Troubleshooting

Problems
Unable to use the
mouse
Possible causes
The white LED
indicator on top of the mouse
does not light up when the
mouse is
powered on
Possible solutions
1 Check if the battery is
inserted correctly.
•
Battery "+" and "-" ends
should follow those
indicated on the battery
compartment label.
2 Check the battery level.
•
If the mouse uses a
rechargeable battery,
make sure the battey is
fully charged.
•
If the battery is
exhausted, replace it with
a new one.
3 Turn the mouse off then on.
•
Check if the battery
status light is flashing
amber 10 times, indicating
the battery power is low.
If the battery is fully
depleted, the battery
status light will not turn
on.
4 Make sure the USB dongle is
directly connected to your
computer.
•
Avoid using the port
replicators, USB hubs,
etc.
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